I decided to join the fuel burning crowd and had a Quadrafire 1200i installed this week. The installers were not very impressive, but they did get the insert installed and lighted, before they left. I was really impressed with the heat output and looks of the insert, but after a couple of hours we started to have eye irritation and eventually sore throats from the pellet insert fumes. The house smelled faintly of wood smoke. I turned the thermostat down and let the insert cool down. When I restarted the insert, the controls put a very large quantity of pellets into the pot. This resulted in a very large smoke cloud that extended from my chimney to the end of the block. I noted that there was smoke coming out of the stoves pipe outlet and leaking into my living room (once the insert ignited, I could not see visable smoke, but I am sure that this is a source of combustion gas leakage). Since Western Washington currently has a burning ban and the pellet insert was making everyone sick, I decided to shut it down and seek help from the dealer that sold and installed the Quadrafire 1200i. I called the dealer that had just installed the insert and they said the were so busy installing stoves, that they did not know when they could help me. The installation manager told me that some smoke in the house was normal and that I was just over-reacting to a need for a pellet feed adjustment. The manager of the local dealership will not be in until Monday and I was unable to find anyone that would even give me an estimate of when I can expect any help. I called Quadrafire, sat on hold for 25 minutes and finally left my number for a callback and never received a return call. I now have an expensive pellet insert that I can't use and no idea of when it can repaired or installed properly. I could use a reality check: 1. Am I over-reacting to the problems? 2. Am I expecting unreasonable service? 3. Even though I like the insert, would I be better off telling the dealer to come and get their insert and take my business elsewhere? I did not get the side pieces to the insert during installation, so I have only paid about 1/3 of the total purchase/installation cost. 4. Should I expect a full refund if they do an improper installation and are not responsive to fixing the problems. 5. Any suggestions about how I might get this resolved?