If my saw wont start or you have a problem, send it back. I think the Jack just dont know how to start them? Full choke till it "pops", then flip up one to high idle, pull again until it fires, blip throttle to get saw to reg idle.. I'd personally either go to another dealer, if it has to be new. Or buy a better Pro saw (not even mine). Those 026's the Mike from maine posted are all good runners from a good member. Take that extra $175 and put it back in your pocket. Just an FYI -$350 Shipped. Guaranteed to start.