STIHL ISSUE

Stihlmike Posted By Stihlmike, Aug 19, 2013 at 9:02 AM

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  1. StihlHead

    StihlHead
    Guest 2.
    NULL
    

    Wow, I have bought over 100 new Stihl and Husky saws, and never had a problem with any of them. Never had to use a warranty for any of them either. Buying used is another matter.

    The 230 does not have an adjustable oiler, so they are pretty much pointing the finger at the saw being defective if they are claiming that there is a problem there. The chain would rapidly overheat and stretch like mad if you ran several tanks of gas through it w/o bar oil in there. Sounds like morons at that shop though, so you will do well to go elsewhere.
     
    clemsonfor, DexterDay and Dairyman like this.
  2. Dairyman

    Dairyman
    Minister of Fire 2.
    NULL
    

    Nov 15, 2011
    584
    287
    Loc:
    Southwest MO
    Wow....
     
  3. TreePointer

    TreePointer
    Minister of Fire 2.
    NULL
    

    Sep 22, 2010
    2,677
    1,088
    Loc:
    Western PA
    I'm not so sure that I'd blame bad luck.

    He couldn't start a 290, one of the easiest starting saws ever made. FAIL.
    He couldn't diagnose/fix a 230. FAIL.
    He tried to blame you. FAIL
    He didn't give you a full refund. FAIL

    This doesn't happen to just one person. He's probably heard from Stihl corporate that he needs to straighten out his act. The lack of refund on tax is a sign of money issues, so there may be more dysfunction going on in his life than just his inept business practices.
     
    mikefrommaine, Nixon, Ashful and 2 others like this.
  4. DexterDay

    DexterDay
    Guest 2.
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    Yep.... :) Sounds spot on to me.
     
  5. clemsonfor

    clemsonfor
    Minister of Fire 2.
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    Dec 15, 2011
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    Loc:
    Greenwood county, SC
    Having a dull chain will heat it too.
     
    DexterDay and TreePointer like this.
  6. Ashful

    Ashful
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    Mar 7, 2012
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    I think you nailed it. I'd write up a nice little note to your Stihl USA regional sales manager, and be sure include a link to this thread, so they can see what guys like this do to their business. They may not like their name being associated with this clown, after reading this.
     
  7. Ashful

    Ashful
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    Mar 7, 2012
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    ... and just in case you're wondering who that is:

    Corporate Director of Sales: Steve Meriam

    Regional sales:
    Northeast STIHL
    14 Forest Parkway
    Shelton, CT 06484
    Telephone: 203-929-8488
    Fax: 203-944-5642
     
  8. MasterMech

    MasterMech
    Guest 2.
    NULL
    

    If they think you burnt the bar because the paint had worn off revealing a "rainbow" along the rail, they should really check up on how those bars are made. Says right in the marketing literature that they heat treat the rails to harden them. You could strip the paint off a brand new bar and that rainbow would be there.
     
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  9. clemsonfor

    clemsonfor
    Minister of Fire 2.
    NULL
    

    Dec 15, 2011
    2,518
    491
    Loc:
    Greenwood county, SC
    Haha
     
  10. firecracker_77

    firecracker_77
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    Dec 16, 2010
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    Wow...this dealer is so typical of many small businessmen. Act like jerks, don't try and save the relationship, blame the customer.

    When there's a problem, be overly nice and save that relationship. Bad news spreads much faster than good as they say.
     
  11. HittinSteel

    HittinSteel
    Minister of Fire 2.
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    Aug 11, 2008
    1,587
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    Loc:
    Northeastern Ohio
    I would have called the BBB and the State's Attorney General weeks ago. Not sure about PA law, but you had a nice consumer sales practices act violation under ohio law. Treble damages and reasonable attorneys fees.

    You still may have a claim since they "stole" the sales tax.
     
  12. firecracker_77

    firecracker_77
    Minister of Fire 2.
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    Dec 16, 2010
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    This is what I don't understand. Normally in business, you don't play with small dollars and risk a reputation.
     
  13. clemsonfor

    clemsonfor
    Minister of Fire 2.
    NULL
    

    Dec 15, 2011
    2,518
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    Loc:
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    They just may be that ignorant??
     
  14. Stihlmike

    Stihlmike
    Member 2.
    NULL
    

    Aug 14, 2013
    126
    40
    Loc:
    Lilly pa
    Don't have the interest in messing with this anymore. Stihl stuck behind them before, and defended their actions, and their time waiting for the part. I doubt they would be on my side. Just want to move on. They can have my 15.69 in sales tax. Just don't feel like messing with them anymore. Call it frustration but I am just done with this. They will come back and look like Mr. Nice guy for giving me my money back with my "neglect" on the bar and such. I hate being ripped off but enough is enough. Maybe I can email them and have them sharpen my chains for a few times for free or something.
     
    Ashful likes this.
  15. firecracker_77

    firecracker_77
    Minister of Fire 2.
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    Dec 16, 2010
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    For $15, I'd let it go at this point. Focus on enjoying your 290 and getting that wood cut. You don't have much time for that wood to season.
     
  16. Stihlmike

    Stihlmike
    Member 2.
    NULL
    

    Aug 14, 2013
    126
    40
    Loc:
    Lilly pa
    Yeah the whole debacle really put me back on cutting standing dead to try and have ready for this season, all be it supplimental heating . Looks like I may get the stove installed this year, but just cut for next winter, unless I order some pre seasoned wood, no guarantee on that either, I am not that comfortable with burning wood cut now, even if it is standing dead.

    Going to get the base I designed tweaked and ready for fab, then lay the cement board and tile on it. Get the wood burner in place with clearances and such, then layout the back wall section to have a hole cut in place for the flu.

    I had a guy tell me that if the wood is standing dead, and I season it the rest of the summer, there is no way that creosote can build up in a brand new 3 wall stainless chimney, enough to cause a fire. He instructed me that buying treater logs or burning the stove hot for 25-30 mins can help turn any creosote build up to powder. Do you agree with this statement?
     
  17. clemsonfor

    clemsonfor
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    Dec 15, 2011
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    If u are not going to creosote ur chimney what are logs turning to powder? U will have a mess burning wood cut now unless its like dead ash elm or pine.
     
  18. Stihlmike

    Stihlmike
    Member 2.
    NULL
    

    Aug 14, 2013
    126
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    Loc:
    Lilly pa
    He told me that if i do get creosote build up issues, that burning the stove hot will heat the creosote up and turn it to powder.
    Just relaying what he had told me.
     
  19. clemsonfor

    clemsonfor
    Minister of Fire 2.
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    Dec 15, 2011
    2,518
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    Loc:
    Greenwood county, SC
    Running stove hot just keeps your Chaney hot and helps make some of it dry and disappear by turning powdery. But if ur burning g stuff that 30% mc your gonna get creosote unless you burn hot the majority of the time.
     
  20. firecracker_77

    firecracker_77
    Minister of Fire 2.
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    Dec 16, 2010
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    I agree 100%, but you also gotta' burn what you got sometimes. Invest in a Sooteater chimney cleaning system.

    BTW...how does that sooteater work for a 25 foot chimney? I want to try it. Do a mid season sweep in February perhaps. I'm paying for a pro sweep here soon.
     
  21. DexterDay

    DexterDay
    Guest 2.
    NULL
    

    I have 18' of class and its easy peasy. You may need an extra rod or 2 to do that much? But its a simple system that works..

    I remove the top 3ft section and cap.
    20130818_095827.jpg
     
  22. clemsonfor

    clemsonfor
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    Dec 15, 2011
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    I hate to admit. I got a slammer. Running what I got!

    Anyway I use it on my like 23ft flue tiles. It worked like a charm. My cats went out last season!!! I had creosote almost stopping me up. I have a cat stove so the low slow burn got me!!! But the 8 ft of so I could see easy was clean.!
     
  23. firecracker_77

    firecracker_77
    Minister of Fire 2.
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    Dec 16, 2010
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    Is your stove in the basement or on the main floor?
     
  24. clemsonfor

    clemsonfor
    Minister of Fire 2.
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    Dec 15, 2011
    2,518
    491
    Loc:
    Greenwood county, SC
    Looks like basement
     
  25. Ashful

    Ashful
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    Mar 7, 2012
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    He has TWO stoves in the basement, if I recall Dexter's setup. One wood stove, one furnace.
     
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