Wow, I have bought over 100 new Stihl and Husky saws, and never had a problem with any of them. Never had to use a warranty for any of them either. Buying used is another matter. The 230 does not have an adjustable oiler, so they are pretty much pointing the finger at the saw being defective if they are claiming that there is a problem there. The chain would rapidly overheat and stretch like mad if you ran several tanks of gas through it w/o bar oil in there. Sounds like morons at that shop though, so you will do well to go elsewhere.