1. Welcome Hearth.com Guests and Visitors - Please enjoy our forums!
    Hearth.com GOLD Sponsors who help bring the site content to you:
    Hearthstone Soapstone and Cast-Iron stoves( Wood, Gas or Pellet Stoves and Inserts)
    Caluwe - Passion for Fire and Water ( Pellet and Wood Hydronic and Space Heating)

STIHL ISSUE

Post in 'The Gear' started by Stihlmike, Aug 19, 2013.

  1. StihlHead

    StihlHead Guest

    Wow, I have bought over 100 new Stihl and Husky saws, and never had a problem with any of them. Never had to use a warranty for any of them either. Buying used is another matter.

    The 230 does not have an adjustable oiler, so they are pretty much pointing the finger at the saw being defective if they are claiming that there is a problem there. The chain would rapidly overheat and stretch like mad if you ran several tanks of gas through it w/o bar oil in there. Sounds like morons at that shop though, so you will do well to go elsewhere.
    clemsonfor, DexterDay and Dairyman like this.

    Helpful Sponsor Ads!





  2. Dairyman

    Dairyman Feeling the Heat

    Joined:
    Nov 15, 2011
    Messages:
    444
    Loc:
    Southwest MO
    Wow....
  3. TreePointer

    TreePointer Minister of Fire

    Joined:
    Sep 22, 2010
    Messages:
    1,864
    Loc:
    Western PA
    I'm not so sure that I'd blame bad luck.

    He couldn't start a 290, one of the easiest starting saws ever made. FAIL.
    He couldn't diagnose/fix a 230. FAIL.
    He tried to blame you. FAIL
    He didn't give you a full refund. FAIL

    This doesn't happen to just one person. He's probably heard from Stihl corporate that he needs to straighten out his act. The lack of refund on tax is a sign of money issues, so there may be more dysfunction going on in his life than just his inept business practices.
    mikefrommaine, Nixon, Joful and 2 others like this.
  4. DexterDay

    DexterDay Guest

    Yep.... :) Sounds spot on to me.
  5. clemsonfor

    clemsonfor Minister of Fire

    Joined:
    Dec 15, 2011
    Messages:
    2,273
    Loc:
    Greenwood county, SC
    Having a dull chain will heat it too.
    DexterDay and TreePointer like this.
  6. Joful

    Joful Minister of Fire

    Joined:
    Mar 7, 2012
    Messages:
    5,461
    Loc:
    Philadelphia
    I think you nailed it. I'd write up a nice little note to your Stihl USA regional sales manager, and be sure include a link to this thread, so they can see what guys like this do to their business. They may not like their name being associated with this clown, after reading this.
  7. Joful

    Joful Minister of Fire

    Joined:
    Mar 7, 2012
    Messages:
    5,461
    Loc:
    Philadelphia
    ... and just in case you're wondering who that is:

    Corporate Director of Sales: Steve Meriam

    Regional sales:
    Northeast STIHL
    14 Forest Parkway
    Shelton, CT 06484
    Telephone: 203-929-8488
    Fax: 203-944-5642
  8. MasterMech

    MasterMech Guest

    If they think you burnt the bar because the paint had worn off revealing a "rainbow" along the rail, they should really check up on how those bars are made. Says right in the marketing literature that they heat treat the rails to harden them. You could strip the paint off a brand new bar and that rainbow would be there.
    Joful and clemsonfor like this.
  9. clemsonfor

    clemsonfor Minister of Fire

    Joined:
    Dec 15, 2011
    Messages:
    2,273
    Loc:
    Greenwood county, SC
    Haha
  10. firecracker_77

    firecracker_77 Minister of Fire

    Joined:
    Dec 16, 2010
    Messages:
    1,438
    Loc:
    NWI office - 2 Heritages; Chicago home - Woodstock
    Wow...this dealer is so typical of many small businessmen. Act like jerks, don't try and save the relationship, blame the customer.

    When there's a problem, be overly nice and save that relationship. Bad news spreads much faster than good as they say.
  11. HittinSteel

    HittinSteel Minister of Fire

    Joined:
    Aug 11, 2008
    Messages:
    1,587
    Loc:
    Northeastern Ohio
    I would have called the BBB and the State's Attorney General weeks ago. Not sure about PA law, but you had a nice consumer sales practices act violation under ohio law. Treble damages and reasonable attorneys fees.

    You still may have a claim since they "stole" the sales tax.
  12. firecracker_77

    firecracker_77 Minister of Fire

    Joined:
    Dec 16, 2010
    Messages:
    1,438
    Loc:
    NWI office - 2 Heritages; Chicago home - Woodstock
    This is what I don't understand. Normally in business, you don't play with small dollars and risk a reputation.
  13. clemsonfor

    clemsonfor Minister of Fire

    Joined:
    Dec 15, 2011
    Messages:
    2,273
    Loc:
    Greenwood county, SC
    They just may be that ignorant??
  14. Stihlmike

    Stihlmike Member

    Joined:
    Aug 14, 2013
    Messages:
    126
    Loc:
    Lilly pa
    Don't have the interest in messing with this anymore. Stihl stuck behind them before, and defended their actions, and their time waiting for the part. I doubt they would be on my side. Just want to move on. They can have my 15.69 in sales tax. Just don't feel like messing with them anymore. Call it frustration but I am just done with this. They will come back and look like Mr. Nice guy for giving me my money back with my "neglect" on the bar and such. I hate being ripped off but enough is enough. Maybe I can email them and have them sharpen my chains for a few times for free or something.
    Joful likes this.
  15. firecracker_77

    firecracker_77 Minister of Fire

    Joined:
    Dec 16, 2010
    Messages:
    1,438
    Loc:
    NWI office - 2 Heritages; Chicago home - Woodstock
    For $15, I'd let it go at this point. Focus on enjoying your 290 and getting that wood cut. You don't have much time for that wood to season.
  16. Stihlmike

    Stihlmike Member

    Joined:
    Aug 14, 2013
    Messages:
    126
    Loc:
    Lilly pa
    Yeah the whole debacle really put me back on cutting standing dead to try and have ready for this season, all be it supplimental heating . Looks like I may get the stove installed this year, but just cut for next winter, unless I order some pre seasoned wood, no guarantee on that either, I am not that comfortable with burning wood cut now, even if it is standing dead.

    Going to get the base I designed tweaked and ready for fab, then lay the cement board and tile on it. Get the wood burner in place with clearances and such, then layout the back wall section to have a hole cut in place for the flu.

    I had a guy tell me that if the wood is standing dead, and I season it the rest of the summer, there is no way that creosote can build up in a brand new 3 wall stainless chimney, enough to cause a fire. He instructed me that buying treater logs or burning the stove hot for 25-30 mins can help turn any creosote build up to powder. Do you agree with this statement?
  17. clemsonfor

    clemsonfor Minister of Fire

    Joined:
    Dec 15, 2011
    Messages:
    2,273
    Loc:
    Greenwood county, SC
    If u are not going to creosote ur chimney what are logs turning to powder? U will have a mess burning wood cut now unless its like dead ash elm or pine.
  18. Stihlmike

    Stihlmike Member

    Joined:
    Aug 14, 2013
    Messages:
    126
    Loc:
    Lilly pa
    He told me that if i do get creosote build up issues, that burning the stove hot will heat the creosote up and turn it to powder.
    Just relaying what he had told me.
  19. clemsonfor

    clemsonfor Minister of Fire

    Joined:
    Dec 15, 2011
    Messages:
    2,273
    Loc:
    Greenwood county, SC
    Running stove hot just keeps your Chaney hot and helps make some of it dry and disappear by turning powdery. But if ur burning g stuff that 30% mc your gonna get creosote unless you burn hot the majority of the time.
  20. firecracker_77

    firecracker_77 Minister of Fire

    Joined:
    Dec 16, 2010
    Messages:
    1,438
    Loc:
    NWI office - 2 Heritages; Chicago home - Woodstock
    I agree 100%, but you also gotta' burn what you got sometimes. Invest in a Sooteater chimney cleaning system.

    BTW...how does that sooteater work for a 25 foot chimney? I want to try it. Do a mid season sweep in February perhaps. I'm paying for a pro sweep here soon.
  21. DexterDay

    DexterDay Guest

    I have 18' of class and its easy peasy. You may need an extra rod or 2 to do that much? But its a simple system that works..

    I remove the top 3ft section and cap.
    20130818_095827.jpg
  22. clemsonfor

    clemsonfor Minister of Fire

    Joined:
    Dec 15, 2011
    Messages:
    2,273
    Loc:
    Greenwood county, SC
    I hate to admit. I got a slammer. Running what I got!

    Anyway I use it on my like 23ft flue tiles. It worked like a charm. My cats went out last season!!! I had creosote almost stopping me up. I have a cat stove so the low slow burn got me!!! But the 8 ft of so I could see easy was clean.!
  23. firecracker_77

    firecracker_77 Minister of Fire

    Joined:
    Dec 16, 2010
    Messages:
    1,438
    Loc:
    NWI office - 2 Heritages; Chicago home - Woodstock
    Is your stove in the basement or on the main floor?
  24. clemsonfor

    clemsonfor Minister of Fire

    Joined:
    Dec 15, 2011
    Messages:
    2,273
    Loc:
    Greenwood county, SC
    Looks like basement
  25. Joful

    Joful Minister of Fire

    Joined:
    Mar 7, 2012
    Messages:
    5,461
    Loc:
    Philadelphia
    He has TWO stoves in the basement, if I recall Dexter's setup. One wood stove, one furnace.

Share This Page