Hello everyone, I am new here, and am also new to pellet stoves, so I have some questions about fixing my stove! First I'll give a little backstory, and then I'll jump to the problem.
I live with my girlfriend in her parents guest house, which used to be heated by a fireplace. Last year we had a chimney fire and it would have cost too much to fix it, so her parents bought us a pellet stove instead. They got a napoleon nps45, and our place is only about 1000 square feet, so it was more than good enough! All winter so far we had it on 2 or 3 max, and it's been working perfectly, we never needed to go up higher or we couldn't even be in the house.
So last week things started freaking out. I was sitting in the kitchen playing my guitar, and the power went out(due to a solar flare). So the fans shut off, and the fire would burn itself out quickly I thought. This time I smelt smoke, and the fire detector went off, so I ran into the living room where the stove is, and the flame is gigantic, and the smoke is billowing out through the top a little, and the whole stove is like 500 degrees, I couldn't even touch it, it's never been that hot. So I just watched it until it died down and everything was good. When it cooled down I gave it a full cleaning because the pot got mucked up from the pellets just burning there. The power came back on an hour later, and the stove kicks on, so I was glad I got heat again, was only 60 inside, was used my 80 degree house! About 30 minutes in I look at the stove and the flame was still up to the top, touching the rungs, and I touched the top of it and I burnt my hand, and I had the stove on 1 of 5. Another 30 minutes and the house is 92 degrees, highest it's ever been, and I had the flame two levels lower than usual. So I just had to shut it off. My girlfriend gets home from work an hour later and I tell her all about it, and she thinks its weird so she calls her dad and he comes over and looks at the stove. He looks at it, said I cleaned it perfectly, and he turns is on and it works perfectly for him. He put it on 2, and he said it was burning hot, our level 2 was hotter than his level 4, but there was nothing wrong with it. But it felt good. So we went to sleep, and at 3 AM we both wake up sweating to death, it's now 96+ in the house, no idea what it really was because that's as high as our thermostat goes, but we had to shut the stove off and we still had it on 1.
The next day I get home from school and it's cold in the house so I see if the stove is working. It turns on and is doing alright, but then the power goes out, turns back on, and then goes out again 10 seconds later, and comes back on instantly. I was thinking WTF is going on? So after the power is on for awhile, I try to turn the stove on, and it shuts itself off. I try 3 more times thinking it was a fluke because it's perfectly clean, but each time it fails and goes out. Flashing number 2 light. I also noticed that the initial fan didn't turn on, it has two, and they kick on in the same pattern every time, but this time the second fan turned on and the first never did. The stove also was making a weird clicking, so I thought that might be the fan. So I call her father to come look at it, and it actually is screwing up for him too. He somehow got it to stay on, but he had to maintain it the whole way, but he turned it off and the auger was still dumping pellets in the pot. The manual said a couple things under the second light, checked them all except for one thing which I have no idea what it means because that was the only time it's referenced in the book.
Same pellets since the beginning too, those haven't changed.
tl;dr errors
1. Stove shuts off though fully cleaned.
2. Auger dumps pellets into pot even when you shut stove off so it keeps burning. Dumps pellets like you have stove on 5 when it's only on 1.
Please help! Sorry for the huge post.
I live with my girlfriend in her parents guest house, which used to be heated by a fireplace. Last year we had a chimney fire and it would have cost too much to fix it, so her parents bought us a pellet stove instead. They got a napoleon nps45, and our place is only about 1000 square feet, so it was more than good enough! All winter so far we had it on 2 or 3 max, and it's been working perfectly, we never needed to go up higher or we couldn't even be in the house.
So last week things started freaking out. I was sitting in the kitchen playing my guitar, and the power went out(due to a solar flare). So the fans shut off, and the fire would burn itself out quickly I thought. This time I smelt smoke, and the fire detector went off, so I ran into the living room where the stove is, and the flame is gigantic, and the smoke is billowing out through the top a little, and the whole stove is like 500 degrees, I couldn't even touch it, it's never been that hot. So I just watched it until it died down and everything was good. When it cooled down I gave it a full cleaning because the pot got mucked up from the pellets just burning there. The power came back on an hour later, and the stove kicks on, so I was glad I got heat again, was only 60 inside, was used my 80 degree house! About 30 minutes in I look at the stove and the flame was still up to the top, touching the rungs, and I touched the top of it and I burnt my hand, and I had the stove on 1 of 5. Another 30 minutes and the house is 92 degrees, highest it's ever been, and I had the flame two levels lower than usual. So I just had to shut it off. My girlfriend gets home from work an hour later and I tell her all about it, and she thinks its weird so she calls her dad and he comes over and looks at the stove. He looks at it, said I cleaned it perfectly, and he turns is on and it works perfectly for him. He put it on 2, and he said it was burning hot, our level 2 was hotter than his level 4, but there was nothing wrong with it. But it felt good. So we went to sleep, and at 3 AM we both wake up sweating to death, it's now 96+ in the house, no idea what it really was because that's as high as our thermostat goes, but we had to shut the stove off and we still had it on 1.
The next day I get home from school and it's cold in the house so I see if the stove is working. It turns on and is doing alright, but then the power goes out, turns back on, and then goes out again 10 seconds later, and comes back on instantly. I was thinking WTF is going on? So after the power is on for awhile, I try to turn the stove on, and it shuts itself off. I try 3 more times thinking it was a fluke because it's perfectly clean, but each time it fails and goes out. Flashing number 2 light. I also noticed that the initial fan didn't turn on, it has two, and they kick on in the same pattern every time, but this time the second fan turned on and the first never did. The stove also was making a weird clicking, so I thought that might be the fan. So I call her father to come look at it, and it actually is screwing up for him too. He somehow got it to stay on, but he had to maintain it the whole way, but he turned it off and the auger was still dumping pellets in the pot. The manual said a couple things under the second light, checked them all except for one thing which I have no idea what it means because that was the only time it's referenced in the book.
no idea what any of that means, but because the fan wasn't kicking on I thought this might be the reason. Her dad told us not to touch the stove or use it until he can pay someone to come fix it, but if it's an easy fix I don't see why I can't do it myself. I thought it would be fixed by now, we went on vacation a few days ago anyways because it was my birthday, so we were expecting it fixed when we got back. But it's not, and we have a blizzard right now, so I'm sitting here freezing with no heat, can't do this! Can anyone help me out please?
Same pellets since the beginning too, those haven't changed.
tl;dr errors
1. Stove shuts off though fully cleaned.
2. Auger dumps pellets into pot even when you shut stove off so it keeps burning. Dumps pellets like you have stove on 5 when it's only on 1.
Please help! Sorry for the huge post.
