So i was having a fire Sunday night and due to past experiences i decided to check my door gasket to make sure i couldnt see flame flicker between the gasket and steal (i had this issue with the old stove) sure enough i had about a one mill gap im kinda getting pi$$ed now. I tried to adjust the door to draw the door in tighter but the handle wouldnt latch properly so i put the pin in and put the handle back where it would latch. Sunday night i sent Burt aka Fyrebug a message Fyrebug is an Sbi employee and Hearth.com member he replied Monday and met me at my house on Wednesday, Fyrebug just happened to be in Michigan this week and keep in mind Sbi is out of Canada, i cant get this kind of support by local companys. So anyways after some tinkering it was determined that the door gasket had an issue and Fyrebug will be sending me a new one once he gets back to Sbi tomorrow. I thought this was awsome , i got to meet a hearth.com brother, a person who acutally works for my stoves manufacturer and a great person who cared enough about me to stop in and check it out. Thanks again Burt and Sbi for great customer service.