Thats what I call customer service

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I hope to get there sometime. But now I have to get a passport in order to cross the border.
 
etiger2007 said:
thought this was awsome , i got to meet a hearth.com brother, a person who acutally works for my stoves manufacturer and a great person who cared enough about me to stop in and check it out. Thanks again Burt and Sbi for great customer service.
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I love my Osburn 2200 - really great to read about a great SBI customer service experience. Hope I have similar experience if / when the need arises. Kudos to SBI and FyreBug
 
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