First of all I want to thank you all for giving me such great advice. The guy I bought the stove from was here yesterday. The problem was the auger was jammed. He had to take out all of the pellets and take that cover off inside and unjam all of the pellets. He thinks that this will happen again, because I guess they redesigned the stove with a fuel chamber or gate thing and he never saw that before. Well I hope this isn't a continuous thing because he will get this stove back.