1. Welcome Hearth.com Guests and Visitors - Please enjoy our forums!
    Hearth.com GOLD Sponsors who help bring the site content to you:
    Hearthstone Soapstone and Cast-Iron stoves( Wood, Gas or Pellet Stoves and Inserts)
    Caluwe - Passion for Fire and Water ( Pellet and Wood Hydronic and Space Heating)

The stove makes the ash?????? Big E

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by kinsmanstoves, Jan 11, 2013.

  1. kinsmanstoves

    kinsmanstoves Minister of Fire

    Joined:
    Aug 29, 2007
    Messages:
    3,354
    Loc:
    Kinsman, Oh 44428 Brookfield, Oh 44403
    I had a customer call me saying the stove I sold him in 2009 is making to much ash (owner installed venting).... I went to check on the Big E and found it very full of ash. It was a grayish fluffy type ash and to me looked great. I asked what the issue was and he told me the stove is making to much ash. I AGAIN ran through the process of how the stove works and pointed out that no where in the stove is a mechanical component to make ash. The ash comes from the pellets having complete combustion.

    He told me that he was told by unnamed pellet burners that his combustion blower was "weak" and needed fixed cause it is not taking the ash from the stove. I was again told that "these people" do not have this problem with their stoves. I pointed out his 3" venting that is in a raised basement consisting of a 7' vertical and out the block wall is clear, the stove was dirty with the air chambers full so they needed cleaned but the stove appeared to be running great. But he could not believe the pellets were at fault.

    I asked about heat output and he loved it saying a bag last 16-18 hours on level 2 and only a few times he needed to bump it up to to level 3. I again pointed out that his owners manual says the burn pot needs stirred and the glass wiped daily.

    I hate selling stoves that run good, NOT!

    Eric

    Helpful Sponsor Ads!





  2. WoodPorn

    WoodPorn Minister of Fire

    Joined:
    Aug 24, 2009
    Messages:
    1,492
    Loc:
    South of the beloved Patriots
    "You just can't fix Stupid"...
    SteveB and slvrblkk like this.
  3. CT Pellet

    CT Pellet Minister of Fire

    Joined:
    Dec 1, 2012
    Messages:
    667
    Loc:
    Torrington, CT
    Nothing is more frustrating than having customers call with problems diagnosed by friends. There is a cliche in business that "the customer is always right." Situations like this only go to reinforce that if any business lives by this cliche as a rule 100%, then the customer will always be right up until the business is out of business.
  4. ironpony

    ironpony Minister of Fire

    Joined:
    Jan 22, 2010
    Messages:
    1,791
    Loc:
    mid-ohio via St.Croix USVI
    he probably read it it on the internet and you know they can not put it on the internet if its not true.
    probably on of them stove forums........like hearth dot com...... all sorts of opinions over there
    roadrunnermoore likes this.
  5. kinsmanstoves

    kinsmanstoves Minister of Fire

    Joined:
    Aug 29, 2007
    Messages:
    3,354
    Loc:
    Kinsman, Oh 44428 Brookfield, Oh 44403

    BONJOUR!
  6. Labrat

    Labrat Member

    Joined:
    Feb 6, 2011
    Messages:
    63
    Loc:
    Coastal Maine
    You mean to tell me the ash comes from the combustion of burning pellets? hmmmm;hm
  7. WoodPorn

    WoodPorn Minister of Fire

    Joined:
    Aug 24, 2009
    Messages:
    1,492
    Loc:
    South of the beloved Patriots
    HA!!!!
  8. Delta-T

    Delta-T Minister of Fire

    Joined:
    Feb 27, 2008
    Messages:
    3,095
    Loc:
    NH
    if I had a nickle for every time I issued a challenge to the nameless "someone" to compare what they think, to what I know...I'd be like $2 richer...well, maybe $1.85 richer.
    CT Pellet likes this.
  9. SmokeyTheBear

    SmokeyTheBear Minister of Fire

    Joined:
    Nov 10, 2008
    Messages:
    12,121
    Loc:
    Standish, ME
    If you are lucky you get less than 20 pounds of that stuff for each ton burned and if you are getting more than that you need to stop burning what you have, get a better pellet, clean the stove out (really well), and burn the new stuff.

    I'm pretty sure of that last statement after all it is in a thread started by a stove dealer on an Internet forum.

    sawubona
  10. 343amc

    343amc Feeling the Heat

    Joined:
    Nov 23, 2005
    Messages:
    376
    Loc:
    West Michigan
    I can't believe nobody here has tried the new ashless pellets. They're sold by the same company that makes the clean energy machine that sits in your basement and makes megawatts of clean power using nothing but a glass of water and a cup of horse manure each day.
  11. jtakeman

    jtakeman Minister of Fire

    Joined:
    Dec 30, 2008
    Messages:
    13,486
    Loc:
    Northwestern CT.
    $1.85? That must be before taxes! :p
  12. kinsmanstoves

    kinsmanstoves Minister of Fire

    Joined:
    Aug 29, 2007
    Messages:
    3,354
    Loc:
    Kinsman, Oh 44428 Brookfield, Oh 44403
    $.15 on $2 is not high enough to be tax
  13. Delta-T

    Delta-T Minister of Fire

    Joined:
    Feb 27, 2008
    Messages:
    3,095
    Loc:
    NH
    NH baby...no taxes! That's all take home.
  14. jtakeman

    jtakeman Minister of Fire

    Joined:
    Dec 30, 2008
    Messages:
    13,486
    Loc:
    Northwestern CT.
    Except uncle Sam's cut. Doubt you end up with a nickle! :p
    SmokeyTheBear likes this.
  15. nailed_nailer

    nailed_nailer Minister of Fire

    Joined:
    Oct 29, 2007
    Messages:
    805
    Loc:
    Cape Cod, Ma
    It musta been a loose connection in the Ash Inhibitor Circuit. (AIC)
    I believe it it located just under the Proof of Pellet Snap Disk near the Dial-a-Flame Wheel.

    Or perhaps a Faulty 4-speed Combustion Blower.
    Sounds like settings 2 (Turbo), 3 (Leaf Blower), and 4 (Ash Remover) are not functioning.

    If I read the Troubleshooting flowchart correctly.....
    ....Step 34...Obtain a large cardboard box.....
    ....Step 35...Place Stove into cardboard box (step 34)....
    ....Step 36...Return to retailer....
    ....Step 37...Admit you are not qualified to own a pellet stove....
    ....Step 38...Call oil man to fill tank.

    ---Nailer----
    slvrblkk, SteveB and Northwoodneil like this.
  16. Gary Gileau

    Gary Gileau Member

    Joined:
    Oct 15, 2012
    Messages:
    160
    Loc:
    Griswold CT
    It's not ashless pellets, dummy! It's ashless stove. Everybody knows that!!!!!!!!!!

Share This Page