Unbelievable that someone would test the draft ABOVE the baro damper! By the way, not generally a good idea to use both a hand damper and a baro damper in the same assembly, since the hand damper will interfere with the baro damper. I am a Harman dealer, and have sold several Magnums....given, here in MA coal isnt a huge seller, so there are fewer coal stoves. The things are built like tanks. The only problem with them is they are difficult to set up initially, especially if its a self-install.....making a proper draft reading is critical to setting the restictor plate...tough to do without a meter, which most folks dont own. In my opinion, the worst thing abt the Magnum is the complexity of fan timing, etc. Also, when folks clean them, they move the restrictor plate, the stove doesnt burn well, and it necessitates a service call for someone to go out and take a meter reading...a quick job, but its not free...usually takes alot more time to get there than actually do the job....awkward to charge $75.00 for a setting.....good luck with the stove, Lime....personally, I am a bit leery of your installation, given the picture....I am hoping its a self-install and the dealer didnt install like that....wow. When I see something like that, I immediately think of all the stuff he/she might have done that I CANT see.....It sounds to me like youve made a heck of an attempt to get this thing running right, and are still dismayed. When I get customers like that, i cut my losses, give them a FULL refund, except for fuel they used, take the stove back, check it over, if its good, resell it as used, or fix it and resell it as used. I did have one Harman pellet stove I once sent back to Harman...it had "issues". Ive been doing this a long time, and have learned that once a customer decides he or she hates the product, nothing you can do will change their minds. The next thing you get is calls from the owner saying stuff like "my toilet wont flush.....Its that dang stove.....come look at it....." etc...as a dealer, you HAVE to warrantee the product.....cant just ignore the customer. I will say tho, and im putting on my helmet here to get ready for the bashing, that in the VERY rare occurrence that I have to take a stove back (3 times in 12 years), and I refund the customers money, and take the loss, I also refuse to sell them another stove. Some folks are just not able to understand the proper maintenance, installation, and care a stove requires. You can tell them till you are blue in the face, but they wont clean the stoves, fill the stoves...etc. Probably 95% of the calls we get are due to lack of maintenance or just kinda simple issues like no fuel....yep....ive got alot of those calls....my stove wont run....get over here and look at it.....uh....Sir....did you realize that you are out of pellets? WOW...im really sorry folks...a long post...Lime...good luck sir.
