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Union Tools Shovels

Post in 'DIY and General non-hearth advice' started by SPED, Jan 21, 2010.

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  1. SPED

    SPED New Member

    Joined:
    Dec 31, 2007
    Messages:
    363
    Not sure if this belonged here or in the gear forum or somewhere else... anyway please move if I guessed wrong.

    So I just wanted to share a story on a shovel. The year after I bought my house, which would be about 6 yrs ago I bought some shovels/rakes/etc. Back then home cheapo was carrying razorback stuff by union tools. I bought those, including a flat shovel with a fiberglass handle. Last summer the handle snapped on me. I knew it was lifetime warranty, but when i went to home depot for something else I noticed they don't carry the union shovels anymore. Hmmm so I sit around and do nothing for a while cuz I was done with shovel related tasks for the year.

    So last week I see the pieces of shovel while out splitting wood and decide to do something about it. I call union tool, explain what happened and that depot doesn't carry them. The woman politely asks me about 5 questions about my shovel to determine the model and then says ok please give me your address and I'll ship one out to you. Today I receive at no cost to me an identical shovel to the one I broke.

    I just wanted to share this as I'm the kind of person that if a company does me wrong I will never frequent them again. But if a company does me right I will repay in kind. I honestly will go out of my way at this point to buy tools made by them, made in the usa and really stood behind their warranty.

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  2. Flatbedford

    Flatbedford Minister of Fire

    Joined:
    Mar 17, 2009
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    5,204
    Loc:
    Croton-on-Hudson, suburbs of NYC
    That is awesome. Tell the whole world. I guess you just kinda did, didn't you.
  3. gpcollen1

    gpcollen1 Minister of Fire

    Joined:
    Oct 4, 2007
    Messages:
    2,023
    Loc:
    Western CT
    I had the same experience with the Fiskars Rake. I actually snapped an existing crack chasing a possum away from clawing in my house. I procrastinated when I could not find a replacement rake head as the aluminum handle is mint. When I called the company, they sent a new head without hesitation. And what great rakes they are...
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