Update - FIXED !! Brand New Harman P38 Stopped working after 5 hours of Initial use

[BURN2BURN]

What a disappointment, I just got it installed and working and it seemed to work really well for half a day and then it just stopped working, the fire went out. I unplugged it for a minute, tried resetting the dial to turbo and it came back on but only for a minute and then off it went again. Anyone had this problem with the P38?

 

[mark d fellows]

Try putting the stove in Test mode and see if it feeds pellets. If you can hear the auger but no pellets come out you may have a "bridge" in the hopper. Try reaching into the hopper and giving the pellets a good stir. Then try again.

Mark

 

[LIpelletpig]

Make sure you don't have a pellet stuck in the hopper lid. It ususally breaks the negative pressure seal that eventually shuts down the stove.

 

[mark d fellows]

Make sure you don't have a pellet stuck in the hopper lid. It ususally breaks the negative pressure seal that eventually shuts down the stove.

Good point! While your at it, after checking all of the above, check the door seals as well.

 

[Lousyweather]

also, if yours has the breather tube in the bin (little yellow plastic thingy), check it out and make sure it isnt clogged

 

[Fsappo]

Try putting the stove in Test mode and see if it feeds pellets. If you can hear the auger but no pellets come out you may have a "bridge" in the hopper. Try reaching into the hopper and giving the pellets a good stir. Then try again.

Mark

Make sure the stove is unplugged before sticking fingers into the hopper to poke around. What did the dealer say when you asked them about it?

 

[BURN2BURN]

Dealer finally made it out today to look at it, switched the board and the same problem. He thinks it's a faulty exhaust motor - he's going to replace the motor on Saturday so I'll know then.

 

[BURN2BURN]

The blower was replaced and I'm back to burning pellets again, lets hope it stays that way.

 

[jtakeman]

Yeah

Good thing it happened now and not in the midst of winter.

stay warm
jay

 

[LIpelletpig]

Glad it was a quick fix and your up and running! These things do happen and it could of been any stove you went with!

 

[krooser]

I would think a dealer would have test burned the stove to be sure everything is working before sending it off to the customer.

Glad you're up and running....

 

[BURN2BURN]

I'm a little late in replying here but I continued to have problems with this stove. The final straw was when it stopped working on a cold night and we couldn't get it going again. The next day I called the dealer and asked for a new one or a full refund as we didn't trust this stove anymore.

Well, he came through and upgraded us to the P43 model. Since then, I have had zero problems. I think I just got a lemon on the P38 seeing as it's the same thing as the p43, minus the electric start and control panel.

 

[Fsappo]

Now thats a happy ending and that's the value of buying a complicated piece of equipment from a reputable specialty retailer. Good job sticking with it and good luck with the new stove.

 

[MCPO]

I'm a little late in replying here but I continued to have problems with this stove. The final straw was when it stopped working on a cold night and we couldn't get it going again. The next day I called the dealer and asked for a new one or a full refund as we didn't trust this stove anymore.

Well, he came through and upgraded us to the P43 model. Since then, I have had zero problems. I think I just got a lemon on the P38 seeing as it's the same thing as the p43, minus the electric start and control panel.

Absolutely amazing!
Obviously a shame that the dealer couldn`t solve the problem . I don`t believe the stove was a lemon as much as I believe the dealer was inept as a repairman.
It sounds like a classic case where the dealer found it much easier to replace the stove than to fix it.
What`s he gonna do if the P-43 craps out and he don`t know how to fix it? Upgrade you to another new stove again?

 

[BURN2BURN]

I'm a little late in replying here but I continued to have problems with this stove. The final straw was when it stopped working on a cold night and we couldn't get it going again. The next day I called the dealer and asked for a new one or a full refund as we didn't trust this stove anymore.

Well, he came through and upgraded us to the P43 model. Since then, I have had zero problems. I think I just got a lemon on the P38 seeing as it's the same thing as the p43, minus the electric start and control panel.

Absolutely amazing!
Obviously a shame that the dealer couldn`t solve the problem . I don`t believe the stove was a lemon as much as I believe the dealer was inept as a repairman.
It sounds like a classic case where the dealer found it much easier to replace the stove than to fix it.
What`s he gonna do if the P-43 craps out and he don`t know how to fix it? Upgrade you to another new stove again?

The owner came out 4 separate times, changed the control panel, blower motor etc. He verified with Harman, and they agreed with him so he wasn't just shooting in the dark. Harman wanted him to take it out and de-bug it at the shop, however he listened to the customer and kept a customer by giving me a new, upgraded unit.
If I have the same problem with this one I'll try another brand if he won't upgrade me again !!

 

[MCPO]

I'm a little late in replying here but I continued to have problems with this stove. The final straw was when it stopped working on a cold night and we couldn't get it going again. The next day I called the dealer and asked for a new one or a full refund as we didn't trust this stove anymore.

Well, he came through and upgraded us to the P43 model. Since then, I have had zero problems. I think I just got a lemon on the P38 seeing as it's the same thing as the p43, minus the electric start and control panel.

Absolutely amazing!
Obviously a shame that the dealer couldn`t solve the problem . I don`t believe the stove was a lemon as much as I believe the dealer was inept as a repairman.
It sounds like a classic case where the dealer found it much easier to replace the stove than to fix it.
What`s he gonna do if the P-43 craps out and he don`t know how to fix it? Upgrade you to another new stove again?

The owner came out 4 separate times, changed the control panel, blower motor etc. He verified with Harman, and they agreed with him so he wasn't just shooting in the dark. Harman wanted him to take it out and de-bug it at the shop, however he listened to the customer and kept a customer by giving me a new, upgraded unit.
If I have the same problem with this one I'll try another brand if he won't upgrade me again !!

Ok , That helps to clear up things and vindicate the guy. Actually if he exchanged stoves at your request you should feel privileged and downright happy cause you don`t see this happening every day. And you ended up with a better featured unit too. A great ending.