First off, what a great forum! There is a plethora of information and I have learned quite a bit so far. Thank you!
Now, the problem I'm having and am hoping to find some sort of solution to is this - we purchased a US Stove, Model 6039 approximately 6 weeks ago. Everything has worked great until the last few days. I went to check on it the other morning and the flame had lost the "flicker" and was quite intense and the window was covered with black ash. When I looked inside the stove, the tray was overflowing with pellets. I clean and vacuum the stove out on a weekly basis and did so again just to be sure. I've tried every different option that I can think of in regards to air flow, etc....It seems to do this mainly when the settings are at 8 or above (from 1-10). I did a search on here, but couldn't find quite the same problem, so my apologies if this is repetative.
Thanks!
Now, the problem I'm having and am hoping to find some sort of solution to is this - we purchased a US Stove, Model 6039 approximately 6 weeks ago. Everything has worked great until the last few days. I went to check on it the other morning and the flame had lost the "flicker" and was quite intense and the window was covered with black ash. When I looked inside the stove, the tray was overflowing with pellets. I clean and vacuum the stove out on a weekly basis and did so again just to be sure. I've tried every different option that I can think of in regards to air flow, etc....It seems to do this mainly when the settings are at 8 or above (from 1-10). I did a search on here, but couldn't find quite the same problem, so my apologies if this is repetative.
Thanks!
