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Wood Pellets.com Good or Bad

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by chiefrpd@msn.com, Apr 2, 2011.

  1. chiefrpd@msn.com

    chiefrpd@msn.com New Member

    Joined:
    Jul 13, 2010
    Messages:
    1
    Loc:
    North Central Ma
    Its that time of year to start looking for the best price vs quality. Has anyone purchased from woodpellets.com? If so, how did it work out?

    Thanks in-advance.

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  2. SmokeyTheBear

    SmokeyTheBear Minister of Fire

    Joined:
    Nov 10, 2008
    Messages:
    12,121
    Loc:
    Standish, ME
    Yes, I bought 6 ton from them back in November of 2009.

    It worked out fine.

    No hassle the pallets were placed where I wanted them.

    They had the equipment to easily handle everything.
  3. Lousyweather

    Lousyweather Guest

    search for them in the forum....goods and bads, but it seems to be more "goods" than "bads"....check with a local dealer as well.....Spring Prices are out there these days.....some better than pelletsales, some worse.....
  4. imacman

    imacman Guest

    I bought pellets from them a few years ago....no problems at all. They delivered when they said they would, and placed them exactly where I wanted them.

    That said, I feel their prices are on the high side.
  5. gyingling

    gyingling Member

    Joined:
    Aug 13, 2010
    Messages:
    132
    Loc:
    south central PA
    Where I live they will only deliver a full truckload. 20 tons.

    Piles in the aisles, stacks in the racks, thats a bit too much for me to store, but it would last at least 5 years.
  6. SmokeyTheBear

    SmokeyTheBear Minister of Fire

    Joined:
    Nov 10, 2008
    Messages:
    12,121
    Loc:
    Standish, ME
    During certain times of the year that is also the case where I am.

    You have to keep checking as it does change.
  7. mhagerty

    mhagerty New Member

    Joined:
    Jan 10, 2011
    Messages:
    38
    Loc:
    Southern NH
    I bought 3 tons from them this year in Dec. (Cleanfire) everything went great. Free delivery for new customers, price per ton was $249. I just ordered 3 more tons from them and they will be here on Wed. I told them I wanted to be here for the delivery and they emailed me to set up a time so the service has been great. The price for the Cleanfires this time was $239 a ton, $49 for delivery but they had a $10 coupon so that got it down to $39.

    After I received my first order from them in Dec. the VP called me a couple days after to follow-up to see if everything went well, that impressed me. I'm in Southern NH and none of my local dealers are any cheeper so for me this is working out great.
  8. Parcero2012

    Parcero2012 New Member

    Joined:
    Mar 25, 2011
    Messages:
    26
    Loc:
    Putnam County, NY
    I purchased 3 tons of greenway pellets and 2 tons of AWF 3 years ago, no problems at all, got me out of a pinch when i first started in the pellet world. I deal only with my local vendor now because they have a better selection and price.
  9. Doocrew

    Doocrew Feeling the Heat

    Joined:
    Nov 3, 2008
    Messages:
    314
    Loc:
    Southern NH
    Bought this past winters supply from them last fall because of a back injury I suffered and was happy with them. Delivery was very reasonable and the driver placed the pallets right where I needed them. Although I paid $30-40 more per ton than the box stores, I got a much better product. I would not hesitate to order from them again. Their customer service is outstanding. In December, I noticed that several bags from one of the tons were not sealed properly and had a small frozen clump in one corner. 99% of the pellets in the rest of the bag were OK. The remaining pellets in the bag burned fine. I am glad I have my pellets in cold dry storage or I never would have noticed. I called them and let them know what I found. They asked me to keep a tally on the damage and they would make it right. In early March, I got a phone call from the customer service rep for an update on the damage and to make sure that everything was OK. I estimated that at worse case scenario, I had a total loss of about 6-8 bags. They issued me a refund credit for 8 bags and told me my next delivery would be free. I would not hesitate to recommend them.
  10. rowerwet

    rowerwet Minister of Fire

    Joined:
    Sep 2, 2008
    Messages:
    1,092
    Loc:
    Merrimack Valley, MA
    do they still offer the cash discount on delivery? I plan on using them this year if they still do.
  11. abrucerd

    abrucerd Member

    Joined:
    Aug 22, 2007
    Messages:
    215
    Loc:
    Central MA
    I've used them 2 out of the 3 burning seasons since I moved into my house. Their prices are competitive (at least in Central MA... anyone else in the area have a secret dealer I don't know about!?), and great with delivery instructions. I will use them again this spring if I see they have the lowest prices, without hesitation.
  12. DAKSY

    DAKSY Patriot Guard Rider Staff Member

    Joined:
    Dec 2, 2008
    Messages:
    5,119
    Loc:
    Averill Park, NY, on Burden Lake II...
    I've used them for the last two seasons - 3 tons in '09 & 4 tons in '10.
    Paid about $243 per ton including delivery.
    The driver called me at work & asked where I wanted the 4 tons located.
    When I got home they were in the right spot & in a straight line.
    Very professionally done. A customer service rep called me
    & asked what I thought about the product & delivery & I told him
    that I'd definitely be a return customer.
    They are a part of American Bio Mass & I'm gonna use the ABM
    Clear Choice Evergreen mix next winter.
    We burned them in the showrooms where I (used to) work &
    the ash content was low, the glass stayed noticeably cleaner &
    none of the Harmans we burned em in had that infamous carbon
    "speedbump" at the bottom of the burnpot. Good products,
    whether you burn the hard or softwoods.
    The mills that are supplying product to ABM are undergoing random
    QC testing to ensure the standards are met...
  13. smwilliamson

    smwilliamson Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    3,903
    Loc:
    Southcoast, MA
    I asked them to donate a free ton of pellets to a private school here in mass. The Carroll School has a classroom in a canvas yurt heated with a pellet stove. I tried to get another company to make the delivery but the guy kept forgetting to get back to me. One call to WP.com and the ton was dropped off 2 days later, FREE.

    There is an article here: http://finance.yahoo.com/news/Local-Businesses-Donate-Free-bw-3849674941.html?x=0&.v=1

    Very classy, everyone has just been great to deal with.
  14. Fsappo

    Fsappo Minister of Fire

    Joined:
    Apr 9, 2008
    Messages:
    3,583
    Loc:
    Central NY
    I love hearing stories about great service in our industry.
  15. mhagerty

    mhagerty New Member

    Joined:
    Jan 10, 2011
    Messages:
    38
    Loc:
    Southern NH
    They delivered my 3 tons of Cleanfire today on time and put them exactly where I wanted. Also got a little goody bag, fridge magnet, bumper sticker ("I love pellets")and a pen.
  16. Bank

    Bank Feeling the Heat

    Joined:
    Nov 27, 2008
    Messages:
    354
    Loc:
    S. Maine
    I've used them 4 times in the last 3 years. Most recently; last month. Always had good service with drivers and people on the phone.
  17. Doocrew

    Doocrew Feeling the Heat

    Joined:
    Nov 3, 2008
    Messages:
    314
    Loc:
    Southern NH
    You will like the cleanfire pacifics. I burned them this year and was very happy with them. Great heat and the least amount of ash that I have ever experienced. The pellets are a little dusty, but worth it.
  18. smwilliamson

    smwilliamson Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    3,903
    Loc:
    Southcoast, MA

    I have found less ash with Cubex, Okanagan and Spruce Pointe, but not by much, but the heat on the Pacifics rivaled okies on all accounts.
  19. smilejamaica

    smilejamaica Feeling the Heat

    Joined:
    Nov 24, 2008
    Messages:
    439
    Loc:
    hartford ct
    i think the turmans have less ash than all the above not as hot though . the pacifics are going for 269.00 a ton in my area which is kinda pricey seeing how i can get okies for 235.00 240.00 a ton .
  20. briansol

    briansol Minister of Fire

    Joined:
    Jan 18, 2009
    Messages:
    1,802
    Loc:
    central ct
    Interesting thing about their site is their capped price.
    http://www.woodpellets.com/gallery.aspx

    nearing $300!


    I think i'm going to BT soon and scooping up as many oakies at 235/ton i can afford & store.
  21. Lousyweather

    Lousyweather Guest

    I'd say that was likely sound thinking, Brian!
  22. rowerwet

    rowerwet Minister of Fire

    Joined:
    Sep 2, 2008
    Messages:
    1,092
    Loc:
    Merrimack Valley, MA
    great service, had six tons on order for june, finally they got them in in july (supplyer problem) came down to the week they were to be delivered and I had to cancel the order as I am moving to a new house with a woodstove. they were great and canceled the order no problem. will use them again someday if I get a pellet stove againl
  23. rowerwet

    rowerwet Minister of Fire

    Joined:
    Sep 2, 2008
    Messages:
    1,092
    Loc:
    Merrimack Valley, MA
    great service, had six tons on order for june, finally they got them in in july (supplyer problem) came down to the week they were to be delivered and I had to cancel the order as I am moving to a new house with a woodstove. they were great and canceled the order no problem. will use them again someday if I get a pellet stove againl
  24. rowerwet

    rowerwet Minister of Fire

    Joined:
    Sep 2, 2008
    Messages:
    1,092
    Loc:
    Merrimack Valley, MA
    great service, had six tons on order for june, finally they got them in in july (supplyer problem) came down to the week they were to be delivered and I had to cancel the order as I am moving to a new house with a woodstove. they were great and canceled the order no problem. will use them again someday if I get a pellet stove againl
  25. rowerwet

    rowerwet Minister of Fire

    Joined:
    Sep 2, 2008
    Messages:
    1,092
    Loc:
    Merrimack Valley, MA
    great service, had six tons on order for june, finally they got them in in july (supplyer problem) came down to the week they were to be delivered and I had to cancel the order as I am moving to a new house with a woodstove. they were great and canceled the order no problem. will use them again someday if I get a pellet stove againl

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