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Would you buy your stove from the same dealer again ?

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by muss, Mar 22, 2009.

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  1. muss

    muss Feeling the Heat

    Joined:
    Feb 26, 2008
    Messages:
    306
    Loc:
    Embden, Maine
    Well would ya ?

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  2. ebengel

    ebengel Member

    Joined:
    Sep 18, 2008
    Messages:
    144
    Loc:
    nw nj
    Absolutely. They gave me a fair price, kept me up to date for
    the month we waited for the stove, handled all the paperwork
    for the permit, did a great job installing it and explaining its
    use, and have answered any questions I had both before and after
    the install. I know that there are others on the board who have
    gone through the same shop and were happy.
  3. CanadaClinker

    CanadaClinker New Member

    Joined:
    Feb 22, 2009
    Messages:
    295
    Loc:
    see any good look'n pellets, er,seeds??? NWOntario
    Sure would..... my dealer had a good selection and was/is very knowledgable about most of the products he/she sells. He is a licenced electrician to boot which I think would help in sorting out the 'circuitry problems' and aids in understanding how they work internally (with the complexity of today's modern stove). Aside from that he and his wife are always pleasant to us when we visit at their store. I may have paid a little more than I should have but I know the knowledge and support will be there when and if I need it (as well as the warm welcome). My wife and I both love our new quad CB 1200...... :cheese:
  4. smoke show

    smoke show Guest

    yes, they offer early buy programs and are super knowledgeable.
    and I feel appreciated there.
  5. Burn1

    Burn1 New Member

    Joined:
    Aug 7, 2008
    Messages:
    68
    Loc:
    Central Maine
    I would not buy from the same dealer again. I only went to a couple of stove shops when shopping, shoulda did more research.

    First, they decided I didn't need an outside air kit on the day they installed the stove. I didn't know one way or the other, being a pellet newbie. Now I'd like to have one.

    I have called with questions/problems, and have pretty much gotten zero help. When we committed to buying the stove we asked if we lived too far away for them to service it, if needed. They said, "No, of course not." Well before the end of my 1st ton(Corinth pellets), the stove was acting up and defintely had a problem. I called the dealer several times before finally being able to talk to someone. The owner said, "Geez, I'll have to think about that one, I don't know what too tell you". never heard back from him still to this day.

    Because of this site I checked my exhaust vent and found it severely restricted with ash.
  6. Tony K

    Tony K Member

    Joined:
    Jan 11, 2009
    Messages:
    171
    Loc:
    Northeast Ct
    No, never..........

    Once they sold me the stove that was it. Never has parts in stock, tells me to try again in a couple of weeks! so they expect you to play the waiting game not knowing whether or not you'll get the part. Never comes through with delivery of pellets. Just poor business practice all around.
  7. jng518

    jng518 New Member

    Joined:
    Jan 5, 2009
    Messages:
    33
    Loc:
    Washington County,NY
    I would. Had a problem and they sent the paper work and called when there was a problem.
    The parts place misplaced the paperwork. When they found out they Fed-x the part w/ next day air.
  8. jmhpsu93

    jmhpsu93 New Member

    Joined:
    Nov 11, 2008
    Messages:
    82
    Loc:
    Baltimore, MD
    Never. NO NO NO NO NO.

    Absolutely no communication with the stove being on backorder (when told before it was "in the warehouse", and would be in stock in a few days). It took two months to get the stove installed, so we would up missing a good part of the heating season. Had to call about 15 times to get a follow up install adjustment.

    NO NO NO.
  9. Barrett

    Barrett Member

    Joined:
    Dec 3, 2008
    Messages:
    50
    Loc:
    SE Vermont
    Nope. Turns they are just a dealer, not an authorized dealer. They won't do any repairs, etc. The closest authorized dealer is an hour away and doesn't want to help, either.
  10. newf lover

    newf lover Minister of Fire

    Joined:
    Jul 17, 2008
    Messages:
    657
    Loc:
    Eastern CT
    Most definitely. Even though I had a problem with the stove, they got it straightened out. They came out at times that were convenient for me, so I didn't have to miss work. I did some research before I bought the stove and heard good things about this dealer Fortunately, they have lived up to their good reputation.
  11. n3pro

    n3pro Minister of Fire

    Joined:
    Aug 24, 2008
    Messages:
    553
    Loc:
    Enola, PA (near Harrisburg the unknown Capitol.
    yes I would
  12. swalz

    swalz Feeling the Heat

    Joined:
    Jan 2, 2008
    Messages:
    269
    Loc:
    Newark, DE
    NO!

    After buying my Harman XXV they don't want to help you and you have to show up in person to get them to help. Now my igniter is bad and I have called several times since January and they say the will get back to me. Found out the other day they no longer carry Harman so I have no support for a stove I should. The owner gave me a number for another dealer out of state and said they will help. When I called there was a message saying that they were at a show and would be back Monday, I'm just hoping that I don't have any trouble getting the parts now when needed, I will see Monday what is going to be involved in getting the igniter.
  13. THE ROOSTER

    THE ROOSTER Feeling the Heat

    Joined:
    Feb 22, 2009
    Messages:
    339
    Loc:
    Home of Wild Turkey 101 & Lake Cumberland
    Yep, sure would!!! They had to drive over 60 minutes, "one way", plus deal with my insurance company!!! I plan on buying my pellets this summer from them, when they have their big sale...
  14. save$

    save$ Minister of Fire

    Joined:
    Sep 22, 2008
    Messages:
    1,906
    Loc:
    Chelsea Maine
    No, Install done poorly. (cut two holes before getting right.) Declined to do the outside air when I asked for that to be done. Overcharged on the install billing, they did correct that.
    Too much feed back from others who also had them for their dealer. The thing that was done well was the price of the stove.
  15. crausch

    crausch New Member

    Joined:
    Aug 26, 2008
    Messages:
    747
    Loc:
    Littlestown, PA
    Yes I would buy from my dealer again. However, now that I am more educated on the stoves I would still shop around for the best stove and price. My dealer has been very friendly so far. I must admit though, that I did my own install and I have not had to go back to the dealer for parts or repairs. Stove as worked flawlessly so far. I did have a few questions during the first month, but the dealer did make the effort to contact Harman to get my answer, and they were prompt to respond.
  16. exoilburner

    exoilburner Feeling the Heat

    Joined:
    Dec 23, 2008
    Messages:
    424
    Loc:
    NW Washington State
    Yep I sure would. Got mine from Custom Hearth in Port Orchard, Wa. Gave me a Home Show special price (didn't go to it).
    Had a few bugs with the vent install, I fixed them.
    Gave me a heck of a deal on a Harmon OAK kit.
    If the Service Tech. hears or sees anything else during a service call he orders parts and when they get the parts they schedule an appointment to to the warranty work.
    They spend time explaining my questions and put me on their schedule immediately when I need something fixed.
    Their pellet prices are a little higher than the local stores but they monitor pellet quality in their floor models and address/adjust pellet problems with customers.

    If folks included dealer names in their posts it would be nice to know who the good dealers are. NO COMMERCIALS PLEASE!
  17. Utilitrack

    Utilitrack Feeling the Heat

    Joined:
    Oct 14, 2008
    Messages:
    304
    Loc:
    Central ME
    Absolutely- Rocky's Stove Shop in Augusta, ME has been great to deal with.
  18. 56 chevtruck

    56 chevtruck New Member

    Joined:
    Jan 14, 2008
    Messages:
    114
    Loc:
    nova scotia canada
    no way! our dealer lost paperwork ultimate home comfort/discomfort
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