1. Welcome Hearth.com Guests and Visitors - Please enjoy our forums!
    Hearth.com GOLD Sponsors who help bring the site content to you:
    Hearthstone Soapstone and Cast-Iron stoves( Wood, Gas or Pellet Stoves and Inserts)

Yesterday's Service Calls - All Simple Fixes

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by smwilliamson, Dec 11, 2012.

  1. smwilliamson

    smwilliamson Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    3,989
    Loc:
    Southcoast, MA
    Cranston, RI - Harman P43 - Excessive flame at start up - Solution: Always clean out your burnpot before start up

    Warwick, RI - Harman P68 - No Power - Solution: Plug it in

    Leominster, MA - Lennox Whitfield P30 - Cycling on thermostat - Solution: don't mount a thermostat on an outside wall and keep the CPH to the highest possible setting..reinstallted to inside wall and turned CPH to 1

    Millbury, MA - Quad AE - Bad TC Burnpot Error - Solution: unplug TC from board, listen for convection fan to turn on plug back in and listen for fan to stop. Remove thermostat face to reset computer....reconnect and turn it on.
    SmokeyTheBear likes this.

    Helpful Sponsor Ads!





  2. CT Pellet

    CT Pellet Minister of Fire

    Joined:
    Dec 1, 2012
    Messages:
    666
    Loc:
    Torrington, CT
    Good eye Scott!
  3. smwilliamson

    smwilliamson Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    3,989
    Loc:
    Southcoast, MA
    "is it plugged in?" a common question we ask, not to make you feel stupid....
  4. SXIPro

    SXIPro Feeling the Heat

    Joined:
    Sep 28, 2009
    Messages:
    499
    Loc:
    Northern MA
    Simple stuff like this happens all the time. I fix boats and PWCs as a side job/hobby, and it never fails in the Spring when people are doing their initial start up for the new season. I'll get ten calls "This thing just cranks and cranks or this thing doesn't do anything". At least 8 out of ten are solved by me asking if they have their safety lanyard plugged in.
    SmokeyTheBear likes this.
  5. SmokeyTheBear

    SmokeyTheBear Minister of Fire

    Joined:
    Nov 10, 2008
    Messages:
    12,227
    Loc:
    Standish, ME
    That's too simple you need a few igniter replacements to keep you humble.
  6. mralias

    mralias Minister of Fire

    Joined:
    Apr 29, 2008
    Messages:
    893
    Loc:
    MA
    Do you have any remorse for taking their hard earn cash? :)
    SmokeyTheBear likes this.
  7. Delta-T

    Delta-T Minister of Fire

    Joined:
    Feb 27, 2008
    Messages:
    3,114
    Loc:
    NH
    it is not likely that those who cannot plug in their stoves are doing "hard work" IMO.
    Northwoodneil and heat seeker like this.
  8. smwilliamson

    smwilliamson Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    3,989
    Loc:
    Southcoast, MA
    Long time customer...I do not accept payment for plug-ins unless they act like idiots...in fact of all of these the only one I charged for was the thermostat issue and at that it was only 50 bucks
    SwineFlue, Eatonpcat and mralias like this.
  9. blades

    blades Minister of Fire

    Joined:
    Nov 23, 2008
    Messages:
    1,623
    Loc:
    WI, Milw
    20 years as service tech, cleaning crews unplug units - do not reconnect, Stactic electricity- scrambling the computer controls, Electronic weight devices located under hvac outputs or connected to same circuit as Florescent lights. 220volt single phase lines using the conduit as neutral line ( was a common practice) with slip fit connections that use a single screw to lock sections together- oxidation = loss of or intermittant neutral line, those were fun. We all have run into this one - intermittent power connection due to broken line inside sheathing of power cord not externally visible, normal vibration of unit causes intermittent loss of power and on the newer units that would trigger any number of codes none of which were specifically related to the cause of problem only a possible symptom. Oxidized wire wrap terminals- cold connection and on and on.
  10. smwilliamson

    smwilliamson Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    3,989
    Loc:
    Southcoast, MA
    "when was the last time you had a licensed master electrician check all of the power in yer house?" a question rarely asked so therefore we wait until there is a problem
  11. AbetterChimneynm

    AbetterChimneynm Member

    Joined:
    Apr 20, 2012
    Messages:
    173
    Loc:
    SIlver City, New Mexico
    I have had a bunch of calls like that already this season. Yesterday went to a house with a Edge 60 problem was stove not feeding, FIx for the problem put pellets in the hopper :( we dont charge when it is a simple quick fix
  12. briansol

    briansol Minister of Fire

    Joined:
    Jan 18, 2009
    Messages:
    1,905
    Loc:
    central ct
    I did break/fix computer work for a while. 50% of all problems were because it wasn't plugged in or a laptop battery was dead. It's always best when the customer would start yelling. "WTF, i called here to get help and the first thing you do is tell me to plug it in... what kind of idiot do you tihnk i am!??!?!?! ohh..... wait, there it is. Sorry. It's turning on now. thanks."

    lol
  13. dw06

    dw06 Member

    Joined:
    Nov 15, 2010
    Messages:
    183
    Loc:
    SW Pa
    And to think I thought you service tecs had it easy.;)
    Now I don't want your job!!
  14. tjnamtiw

    tjnamtiw Minister of Fire

    Joined:
    Mar 9, 2009
    Messages:
    3,928
    Loc:
    North Georgia
    Wow, I commend you on GOOD CUSTOMER SERVICE!!! I wish there were a few of you working at car dealerships!
    Used to repair TV's on the side and saw JUST A FEW unplugged TV's!!!!!!

Share This Page