Your input, please.....

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by Lousyweather, Jul 7, 2013.

  1. Lousyweather

    Lousyweather
    Expand Collapse
    Guest

    Lets say its winter and cold.....a customer calls you for a pellet stove repair. You show up at their place, get inside, you notice that hey, this place is infested with fleas! Now, not being a animal person, I don't have any at home, nor do I have fleas. Being somewhat cognizant of the diseases borne by these little fellas, and their propensity to infest your own clothing, end ergo, your own domicile, do you folks feel the technician is justified in packing up and leaving (without fixing the unit), and basically requesting that the folks call back when the flea infestation is taken care of? Of course no charge for no work done, so, the service call price is a nonissue.....

    What do you guys and gals think?
     

    Helpful Sponsor Ads!





  2. iceguy4

    iceguy4
    Expand Collapse
    Minister of Fire

    Joined:
    Nov 16, 2011
    Messages:
    1,039
    Likes Received:
    237
    Loc:
    Upstate, NY
    I think he technician was justified.
     
    Collapse Signature Expand Signature
    Utilitrack likes this.
  3. EastMtn

    EastMtn
    Expand Collapse
    Burning Hunk

    Joined:
    May 19, 2013
    Messages:
    205
    Likes Received:
    48
    You have the right to refuse service to anyone as a business owner. My wife is a Vet and she has refused service to owners with unruly animals. If she felt there was an increased threat of harm to her or her staff her first action is to work around the situation with safeguards like an E-collar or having the owner and staff hold the animal down. If the staff injury risk is high because of a biting or scratching animal she charges the owner more. If the risk isn't worth it she says sorry I can't take care of Spike the dog, or Mr Ed the horse. I even had a mobile notary come to my home and refuse to enter until I unplugged all portable electric devices, the microwave, and turned off my cellphone. I needed a notary on short notice and she was available so I complied.

    It's your business and you operate it at a certain standard. If the risk/reward is not worth it I would politely refuse as you did. That being said, I've learned in life that a service becomes valuable when you are willing to do what others won't do, can't do, or if you can do it better, or cheaper. A stove repair person in a wintery setting is a gold mine in and of itself from my limited experience.
     
    Collapse Signature Expand Signature
    FyreBug, Don2222 and Lousyweather like this.
  4. Lousyweather

    Lousyweather
    Expand Collapse
    Guest

    I dunno.....maybe I'm just more anti-flea than others, so, I sit there maybe overanalyzing an issue, but man, I sure don't want to have to do service, get infested, have to flea bomb the van, have to immediately wash my clothing, and have to worry about infesting my own place and everywhere else I went between the customer and end of day. Possibly many folks just look at fleas as a way of life with animals, and its no big deal to them......meh...what's with a few fleas kind of stuff.....
     
  5. MCPO

    MCPO
    Expand Collapse
    Minister of Fire

    Joined:
    May 1, 2008
    Messages:
    2,272
    Likes Received:
    135
    Loc:
    western Ma , close to NY state border
    Working as an electrician early in my career I was sent to install some outlets for a homeowner. Well , the place really stunk of cats and the waste they produce was not only in the litter box. . I told the homeowner outright I wouldn`t work there under those conditions and I quickly returned to the shop for another job assignment.
    A week later my boss sent me back to that house to do the job originally slated and as promised I found the place cleaned up and no odors. The homeowner didn`t seem to be the least bit upset or concerned over the matter one bit . He was quite friendly and obviously happy that I stayed and performed the work he requested.
    Personally I`d be absolutely embarrassed to have a tradesman refuse to work in my home for any similar reason , but the fact is many folks who keep animals become accustomed and or immune to the stink and maybe subconciously oblivious to it.
     
    Collapse Signature Expand Signature
    Don2222 likes this.
  6. smoke show

    smoke show
    Expand Collapse
    Guest

    so fleas are a problem?
     
    Defiant likes this.
  7. heat seeker

    heat seeker
    Expand Collapse
    Minister of Fire

    Joined:
    Feb 25, 2011
    Messages:
    2,546
    Likes Received:
    367
    Loc:
    Northern CT
    Definitely justified in leaving!
     
    Collapse Signature Expand Signature
    Bob Sorjanen likes this.
  8. corkman

    corkman
    Expand Collapse
    Feeling the Heat

    Joined:
    Dec 3, 2009
    Messages:
    458
    Likes Received:
    54
    Loc:
    SE,Mass
    you had every right to FLEA the scene
     
    Collapse Signature Expand Signature
    iceguy4, ScotL, jtakeman and 4 others like this.
  9. moey

    moey
    Expand Collapse
    Minister of Fire

    Joined:
    Jul 12, 2012
    Messages:
    1,306
    Likes Received:
    317
    Loc:
    Southern Maine
    Yea not worth the money. Although that must have been quite a infestation for someone to see flees that quickly usually it requires some digging.
     
    Collapse Signature Expand Signature
  10. imacman

    imacman
    Expand Collapse
    Guest

    ditto
     
  11. smwilliamson

    smwilliamson
    Expand Collapse
    Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    4,411
    Likes Received:
    747
    Loc:
    Southcoast, MA
    I have routinely refused to work on stoves that cats decide to pee on. Some customers fight me on it and say their cats don't do that... Then I have tell them if its not the cats then It must be their kids.
     
    Collapse Signature Expand Signature
  12. mralias

    mralias
    Expand Collapse
    Minister of Fire

    Joined:
    Apr 29, 2008
    Messages:
    959
    Likes Received:
    201
    Loc:
    MA
    +2
     
    Collapse Signature Expand Signature
  13. BrotherBart

    BrotherBart
    Expand Collapse
    Hearth.com LLC Mid-Atlantic Division
    Staff Member

    Joined:
    Nov 18, 2005
    Messages:
    32,194
    Likes Received:
    9,470
    Loc:
    Northern Virginia
    Yeah get him out of there. We have a cat and went through our first flea attack in 18 years three years ago. You do not ever want that to happen to you. Ever.
     
    Collapse Signature Expand Signature
    DAKSY likes this.
  14. Stevekng

    Stevekng
    Expand Collapse
    Feeling the Heat

    Joined:
    Oct 21, 2007
    Messages:
    358
    Likes Received:
    53
    Loc:
    Central Maine
    Maybe I'm the only animal lover out there, but if it's that bad, why didn't anyone contact the humane society or the animal control officer? The poor critters don't need to be kept like that and the law is probably being broken.
     
    Collapse Signature Expand Signature
    Defiant likes this.
  15. Eatonpcat

    Eatonpcat
    Expand Collapse
    Minister of Fire

    Joined:
    Jul 24, 2011
    Messages:
    2,070
    Likes Received:
    956
    Loc:
    Eaton Township, Ohio
    Fraid of a teeny tiny, itty bitty little flea are you??
     
    Collapse Signature Expand Signature
    Defiant likes this.
  16. St_Earl

    St_Earl
    Expand Collapse
    Minister of Fire

    Joined:
    Sep 9, 2011
    Messages:
    1,336
    Likes Received:
    342
    Loc:
    millinocket, maine
    absolutely justified in leaving.
    as someone else mentioned, if you were able to see fleas without really looking for them, that is a serious infestation.
     
    Collapse Signature Expand Signature
  17. Lousyweather

    Lousyweather
    Expand Collapse
    Guest

    Bubonic Plague anyone?
     
    Eatonpcat likes this.
  18. The Grintch

    The Grintch
    Expand Collapse
    Burning Hunk

    Joined:
    Apr 4, 2013
    Messages:
    160
    Likes Received:
    66
    Loc:
    North Attleboro
    Totally justified...Run!
     
    Collapse Signature Expand Signature
  19. Stevekng

    Stevekng
    Expand Collapse
    Feeling the Heat

    Joined:
    Oct 21, 2007
    Messages:
    358
    Likes Received:
    53
    Loc:
    Central Maine
    No animal lovers.:(
     
    Collapse Signature Expand Signature
  20. DAKSY

    DAKSY
    Expand Collapse
    Patriot Guard Rider Moderator
    Staff Member

    Joined:
    Dec 2, 2008
    Messages:
    6,252
    Likes Received:
    1,122
    Loc:
    Averill Park, NY, on Burden Lake II...
    If you've EVER been under a flea attack like BB, you'd agree that your tech doesn't want to be in that home. I've gone thru it, with a dog that picked up sand fleas, & I must be high on the flea food chain, cause they FEASTED on my legs. I scratched to the point of bleeding....Maybe as a former blue-eyed, blond-haired kid, my skin is a little more sensitive than most, but I can FEEL a flea if it lands on me. If I can get to it before it bites, I grab it between my finger & thumb & "friction" it into oblivion by rubbing my finger & thumb tips together...We keep pets covered monthly with flea & tick stuff & I keep flea collars in the vacuum cleaner bags so any eggs that get sucked up, won't hatch or won't live long enuff to breed, & we still might hafta "bomb" once in awhile...
     
    Collapse Signature Expand Signature
  21. stoveguy2esw

    stoveguy2esw
    Expand Collapse
    Minister of Fire

    Joined:
    Nov 14, 2006
    Messages:
    6,146
    Likes Received:
    1,074
    Loc:
    madison hgts. va
    you dont wear a collar????!!!


    ;lol
     
    Collapse Signature Expand Signature
    Defiant likes this.
  22. SmokeyTheBear

    SmokeyTheBear
    Expand Collapse
    Minister of Fire

    Joined:
    Nov 10, 2008
    Messages:
    13,363
    Likes Received:
    1,662
    Loc:
    Standish, ME
    Hey leave us animals alone.
     
    Collapse Signature Expand Signature
    mralias and Defiant like this.
  23. heat seeker

    heat seeker
    Expand Collapse
    Minister of Fire

    Joined:
    Feb 25, 2011
    Messages:
    2,546
    Likes Received:
    367
    Loc:
    Northern CT
    Maybe not a flea collar….
     
    Collapse Signature Expand Signature
  24. Defiant

    Defiant
    Expand Collapse
    Vermont Castings Geek

    Joined:
    Dec 5, 2007
    Messages:
    2,122
    Likes Received:
    1,446
    Loc:
    Old Lyme CT
    Charge more:cool:
     
    Collapse Signature Expand Signature
    smoke show and Eatonpcat like this.

Share This Page

Entire Site copyright © 1995-2016 - email to webinfo@hearth.com
Hearth.com and HearthNet are property and trademarks of Hearth.com LLC Advertising Information