The Fine Print: Shipping cost for the appliance:
Within the first (1st) year after the Purchase Date, if the Original
Purchaser is instructed to return the appliance to Hearthstone or an
authorized Dealer for repair, Hearthstone will pay fifty percent (50%) and
the Original Purchaser will pay fifty percent (50%) of the shipping costs
related to shipping the appliance to and from Hearthstone or an authorized
Dealer, as the case may be. Thereafter, the Original Purchaser is
responsible for one hundred percent (100%) of all of the shipping costs
related to shipping the appliance to and from Hearthstone or an authorized
Dealer, as the case may be. Notwithstanding any other provision of this
document, in no event will Hearthstone pay for any Dealer fees or other fees
for pick up or delivery of the appliance returned for repair; the Original
Purchaser shall be responsible for any such fees.
EXCLUSIONS &
CONDITIONS The warranties contained in this document do not cover, nor is
Hearthstone responsible for: 1.Damages resulting from: a.Failure to
install, operate, or maintain the appliance in accordance with the owner's
manual, operating instructions, installation instructions, or safety rating
label provided with the appliance. b.Over-firing the appliance.
Over-firing can be identified by, but not limited to, warped cast iron or
steel, rust colored cast iron, bubbling, cracking and discoloration of steel
or enamel finishes. c.Failure to install the appliance in accordance with
all national or local building codes. d.Shipping or improper handling.
e.Improper operation, abuse, misuse, continued operation with damaged,
corroded, or failed components, accident, or improper/incorrect service or
repairs. f.Environmental conditions, inadequate ventilation, negative
pressure, or improper drafting caused by tightly sealed constructions,
insufficient make-up air supply, or air handling devices such as exhaust
fans, forced air furnaces, or other such causes. g.Damage caused by
direct exposure to water. h.Use of fuels other than those specified in
the owner's manual. i.Installation or use of components not supplied with
the appliance, or any other components not expressly authorized and approved
by Hearthstone. j.Modifications of the appliance not expressly authorized
and approved by Hearthstone in writing k.Interruptions or fluctuations of
electrical power supplied to the appliance.
2. All stones are
warranted against cracking or breakage due to thermal stress, excluding
surface and hairline cracks and scratches that do not affect the operation,
or safety of the Woodstove.
3. Repair or replacement of wear
parts. Such parts that are subject to normal wear and tear during the
warranty period such as paint, gaskets, baffles, refractory materials, ash
grates, and glass.
4. Damage resulting from installation,
modification, alteration, repair or service of the appliance by any party
other than an authorized Hearthstone dealer or their designated
representative, or Hearthstone.
5. Damage due to water or
condensation due to installation of the appliance in a high moisture area.
6. Damage due to installation of the appliance in an atmosphere
contaminated by damaging chemicals, including but not limited to chlorine,
fluorine or salts.
7. Scratches on glass, enameled surfaces or
stones due to mechanical abrasion.
8. Noise caused by expansion
or contraction caused by the heating and cooling of the appliance.
9.
Odors caused by the heating of the appliance, or surrounding materials
10. Consequential damage caused by leaking of condensate during startup
11. A defect in any part of the appliance if the Original Purchaser
fails to comply with Hearthstone's or a Dealer's request to ship the part or
the appliance to Hearthstone or a Dealer, as the case may be.
12.
Replacement stones and enameled parts are taken from current stock, and may
not match originals in color, grain, or pattern. Hearthstone will supply
replacement parts for discontinued parts in finishes or colors as available,
or at their discretion.
13. Hearthstone's obligation under this
warranty does not extend to the appliance's ability to heat the desired
space. Information is provided to assist the customer and the dealer in
selecting the appropriate appliance for the application. Consideration must
be given to appliance location and configuration, environmental conditions,
insulation and air tightness of the structure.
THE WARRANTIES CONTAINED IN THIS DOCUMENT ARE EXCLUSIVE AND ARE GIVEN BY
HEARTHSTONE AND ACCEPTED BY THE ORIGINAL PURCHASER IN LIEU OF ALL OTHER
EXPRESS WARRANTIES AND ANY OBLIGATIONS, LIABILITIES, RIGHTS, CLAIMS, OR
REMEDIES IN CONTRACT OR TORT, WHETHER OR NOT ARISING FROM HEARTHSTONE’S
NEGLIGENCE, ACTUAL OR IMPUTED. ALL IMPLIED WARRANTIES, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
GIVEN ONLY TO THE EXTENT REQUIRED BY FEDERAL OR STATE LAW. EXCEPT AS
OTHERWISE REQUIRED BY STATE LAW, UPON THE EXPIRATION OF THE EXPRESS LIMITED
WARRANTIES CONTAINED HEREIN, NO IMPLIED WARRANTIES, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL
APPLY TO THE SUBJECT APPLIANCE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO
YOU.
THE WARRANTIES CONTAINED IN THIS DOCUMENT EXTEND ONLY TO THE
ORIGINAL PURCHASER OF THE APPLIANCE WARRANTED HEREUNDER. THEY ARE NOT
TRANSFERRABLE AND DO NOT EXTEND TO ANY SUBSEQUENT OWNERS. UNDER NO
CIRCUMSTANCES SHALL HEARTHSTONE BE LIABLE TO THE ORIGINAL PURCHASER OR ANY
OTHER PERSON FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT
LIMITED TO DAMAGE TO PROPERTY OR PERSONAL INJURIES, WHETHER ARISING OUT OF
LOSS OF USE, BREACH OF WARRANTY, TORT, OR OTHERWISE, EVEN IF HEARTHSTONE HAS
BEEN APPRAISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
QUALIFYING FOR WARRANTY COVERAGE: To obtain performance of any
obligation under this document, the Original Purchaser must, within the
applicable warranty time period, contact their original Hearthstone dealer,
or the current responsible local Hearthstone dealer, for instructions
regarding the return of defective parts for repair, the return of the
appliance for repair, or to schedule a Dealer service call. The Original
Purchaser should refer to the Dealer Network search engine contained on
Hearthstone's Web site (www.hearthstonestoves.com) if the original dealer is
not available, to find a Hearthstone dealer nearest to the Original
Purchaser’s location.
REMEDY The remedy for any breach of the
foregoing warranties will consist of repair or replacement, at Hearthstone's
option, of any covered defect in the appliance. When the Original Purchaser
contacts a Hearthstone Dealer, the Dealer on behalf of Hearthstone, as the
case may be, will instruct the Original Purchaser to either return the
defective part, or the entire appliance (if requested), to the Dealer or
Hearthstone or allow a Dealer to make a service call at the place where the
appliance is located. Hearthstone may require that a digital picture be
provided to support the claim. Notwithstanding any other provision of this
document, the Original Purchaser shall pay for any fees and service charges
related to a Dealer's service call or the shipping charges associated with
the return.
WARRANTY REGISTRATION The Original Purchaser can
complete their warranty registration on our website at
www.hearthstonestoves.com, or send a completed and signed Warranty
Registration Form, which is enclosed in the appliance document packet, to
the following address:
Hearthstone Quality Home Heating Products,
Inc. Warranty Department 317 Stafford Avenue Morrisville, VT 05661
NOTE: SENDING IN THE SIGNED WARRANTY REGISTRATION FORM IS NOT REQUIRED
AS A CONDITION OF WARRANTY COVERAGE OR HEARTHSTONE'S PERFORMANCE.
|