Ok I’ll try to make my story brief…..
I purchased TimberRidge 55-TRPAH two years ago to replace my Regency wood stove because my cheap wood supplier was gone. I did some research and decided on the TimberRidge because it
was on sale at Canadian Tire and the store was close “in case”. I bought it and installed it at the end of December 2015 and noticed a gap at the top of the door weeks later, sent an e-mail to TR and they sent me a thicker door gasket that I installed It. It however it didn’t solve the problem and a gap remained that was larger than their measuring method. With winter in full swing I wasn’t to go without the stove. so I let it slide and would do it in spring. To be honest I really loved this stove, large capacity NOT 3 bags (but closer to 2 ¼), but low hopper made it easy to load by my wife and kids (yes I do it too..). I bought 2 pallets of “Satisfaction” brand wood pellets and this sucker put out great heat. Well spring, summer and fall came and went and the stove wasn’t returned, so I fired it up for the 2016 season. I did contact Timber Ridge and let them know the problem persisted, but since the stove is guaranteed for 5 years I would replace it during the 2017 summer.
I went to Canadian Tire and explained that TR would gladly take back the old stove to give me a new one, but they had to “check” to see if they could do that. With the e-mails and info I supplied they finally agreed to order me a new one. A week late got the call and headed out with my old stove to get the “new” stove. After watching 3 guys wrestle my old stove off and my new one on my flatbed trailer, I decided to pull the box off and see how this door was…. WORSE than my old one. So I told them to keep mine and take back the worse new one, I’d contact TR to see what we do now.
I called up TR to tell them what happened and during the discussion it popped up that the 55-TRPAH stove had “issues” with their doors. Since this stove is no lightweight I wasn’t about to get a third “issued” stove. I asked if there was a way of knowing thru serial numbers which stoves were the new improved ones. I was told in the “in and around serial number….”. Now Canadian Tire is a pretty big retailer up here in Canada, I assume they sell a lot of stoves. I asked if it was possible for them to check the stoves they have in stock at the main warehouse. I was told they would try but no promises.
I didn’t get a call back so I headed to the store and they said it wasn’t going to happen. So I was left with a dilemma, take a chance on the same model OR pick another model, a reimbursement was out of the question due to the date of the original purchase.
So with time ticking and fall arriving quickly, I decided to replace it with a model 55-TRPIP. Even though the sale price was higher than what I paid for my original stove (at the time) they didn’t charge me the difference between the two, for all the trouble I had been through. I have to add that during this whole adventure the staff at CT were nothing but friendly and helpful, great service all in all.
The new stove arrived and I had to tweak my piping a bit for the new stove, but pretty easy to do. First thing I noticed when we filled it for the first burn was the hopper is NOT 2 bags but rather 1 ¼, ok so we’ll have to fill it more often. No biggy except this stove is really tall and the hopper door is rather small, ok we can live with that too. I’m burning the remaining pellets I had bought the year before that are stored in my heated (winter) and humidity controlled basement. While the specs of the new and old stove are almost identical as far as heat, that is far from the truth. I don’t find it heats anywhere as much as the old one and numerous times the burnpot is clogged despite daily cleaning. Way more soot and ashfly as well. I’m disappointed to say the least, but I’m hoping there could be a remedy.
This post is not to bash TimberRidge products, but rather to have an opinion, are my remaining pellets could be the cause, incompatible? I know often some people have success with certain types of pellets and other hate them.
Second question is, I have to replenish my pellet stock and found two brands on sale. LG wood pellets (softwood) and Ambiance hardwood pellets. Both are the same price at $5 cdn ($4.05USD) per 40 lbs.
I read some good reviews on the LG’s and not so good on the Ambiance….
So fire away, let me know what you think!!
I purchased TimberRidge 55-TRPAH two years ago to replace my Regency wood stove because my cheap wood supplier was gone. I did some research and decided on the TimberRidge because it
was on sale at Canadian Tire and the store was close “in case”. I bought it and installed it at the end of December 2015 and noticed a gap at the top of the door weeks later, sent an e-mail to TR and they sent me a thicker door gasket that I installed It. It however it didn’t solve the problem and a gap remained that was larger than their measuring method. With winter in full swing I wasn’t to go without the stove. so I let it slide and would do it in spring. To be honest I really loved this stove, large capacity NOT 3 bags (but closer to 2 ¼), but low hopper made it easy to load by my wife and kids (yes I do it too..). I bought 2 pallets of “Satisfaction” brand wood pellets and this sucker put out great heat. Well spring, summer and fall came and went and the stove wasn’t returned, so I fired it up for the 2016 season. I did contact Timber Ridge and let them know the problem persisted, but since the stove is guaranteed for 5 years I would replace it during the 2017 summer.
I went to Canadian Tire and explained that TR would gladly take back the old stove to give me a new one, but they had to “check” to see if they could do that. With the e-mails and info I supplied they finally agreed to order me a new one. A week late got the call and headed out with my old stove to get the “new” stove. After watching 3 guys wrestle my old stove off and my new one on my flatbed trailer, I decided to pull the box off and see how this door was…. WORSE than my old one. So I told them to keep mine and take back the worse new one, I’d contact TR to see what we do now.
I called up TR to tell them what happened and during the discussion it popped up that the 55-TRPAH stove had “issues” with their doors. Since this stove is no lightweight I wasn’t about to get a third “issued” stove. I asked if there was a way of knowing thru serial numbers which stoves were the new improved ones. I was told in the “in and around serial number….”. Now Canadian Tire is a pretty big retailer up here in Canada, I assume they sell a lot of stoves. I asked if it was possible for them to check the stoves they have in stock at the main warehouse. I was told they would try but no promises.
I didn’t get a call back so I headed to the store and they said it wasn’t going to happen. So I was left with a dilemma, take a chance on the same model OR pick another model, a reimbursement was out of the question due to the date of the original purchase.
So with time ticking and fall arriving quickly, I decided to replace it with a model 55-TRPIP. Even though the sale price was higher than what I paid for my original stove (at the time) they didn’t charge me the difference between the two, for all the trouble I had been through. I have to add that during this whole adventure the staff at CT were nothing but friendly and helpful, great service all in all.
The new stove arrived and I had to tweak my piping a bit for the new stove, but pretty easy to do. First thing I noticed when we filled it for the first burn was the hopper is NOT 2 bags but rather 1 ¼, ok so we’ll have to fill it more often. No biggy except this stove is really tall and the hopper door is rather small, ok we can live with that too. I’m burning the remaining pellets I had bought the year before that are stored in my heated (winter) and humidity controlled basement. While the specs of the new and old stove are almost identical as far as heat, that is far from the truth. I don’t find it heats anywhere as much as the old one and numerous times the burnpot is clogged despite daily cleaning. Way more soot and ashfly as well. I’m disappointed to say the least, but I’m hoping there could be a remedy.
This post is not to bash TimberRidge products, but rather to have an opinion, are my remaining pellets could be the cause, incompatible? I know often some people have success with certain types of pellets and other hate them.
Second question is, I have to replenish my pellet stock and found two brands on sale. LG wood pellets (softwood) and Ambiance hardwood pellets. Both are the same price at $5 cdn ($4.05USD) per 40 lbs.
I read some good reviews on the LG’s and not so good on the Ambiance….
So fire away, let me know what you think!!
