Everything Drolet Tundra - Heatmax...
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trx250r87
Burning Hunk
Sorry for the sideways pics. They were correct in my phone but for some reason a few are flipped 90 degrees on here.
Sent from my SM-G930R6 using Tapatalk
Sent from my SM-G930R6 using Tapatalk
Don't just deal with SBI use your retailer where purchased from and demand a replacement or refund. Also now you have a case number with SBI have your retailer act on your behalf. The retailers have alot more leverage over SBI just like you have leverage over your retailer.
Let me expand on this:
Here is what i would do in your case.
1)Reply back to SBI stating that welding a new wood furnace is unacceptable to you.
2)Tell them you will only accept a full refund for a failed unit or you want a replacement.
3) Contact your retailer and ask to speak to the heating buyer or the person who would deal with SBI when buying.
4) Tell your retailer you would like them to intervene on your behalf. Tell your retailer to also state that welding your unit is unacceptable and that a full refund or replacement is the only two choices that are acceptable.
5) I dealt with L&M supply whos customer service is 1st class. They gave me the refund before things were even done with SBI. Which inturn now made collecting a refund from SBI there problem not yours.
6) Good luck if you need more advice just ask
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I did I did......
I received a complete refund of my purchase price including shipping cost.
Hey guys, I seen Drolet has a $200 rebate on Tundra/Heatmax II through the end of the year...just FYI if anybody is shopping one. Would make for a pretty good deal, especially on top of a store sale price.
On another note...I recently discovered an interesting lil trick on my Tundra. I have a pile of construction cutoffs to burn up so I have been throwing a 2x4 or two on top of my usual wood load, boy does she run hot like this! One lil ole 2x4 seems to be good for a least 5* higher duct air temps...
On another note...I recently discovered an interesting lil trick on my Tundra. I have a pile of construction cutoffs to burn up so I have been throwing a 2x4 or two on top of my usual wood load, boy does she run hot like this! One lil ole 2x4 seems to be good for a least 5* higher duct air temps...
Wanted to nitpick slightly. The $200 rebate is on the purchase of a Heatmax II or Tundra II, not the original Tundra - not that many are left or available.
However they did just end a rebate promotion for $100 off the purchase of the Tundra - which I did claim. Maybe I should brag. Menards dropped the price to $1300 for the Tundra, and I bought the stove during the 11% rebate sale, which equates to a $142 savings. In addition they offered a $300 rebate. So I got that too. Lastly, Drolet offered the $100 promotional rebate. After tax, out the door, I got my Tundra for $850 + installation costs (stove pipe etc).
Just to be clear, this ^^^ is BS on SBI, not TDD11.
And while I'm clarifying things...that's what I said, rebate is on Tundra/Heatmax II...
Semantics, not a big deal Lol. I just read "Tundra/Heatmax II" to imply Tundra or Heatmax II, not Tundra II or Heatmax II.
Yep, they get backlogged for sure. The last one I sent in ($135) wasn't touched for 8 weeks. I was starting to think USPS lost it...(Menards got it all back anyways (plus some) on black Friday
)Yep, they get backlogged for sure. The last one I sent in ($135) wasn't touched for 8 weeks. I was starting to think USPS lost it...(Menards got it all back anyways (plus some) on black Friday
Glad I'm not the only one that seems to have wait forever for rebates
DoubleB
Minister of Fire
Thanks for posting that, @trx250r87 !
Just to clarify, @TDD11 , I believe trx250r87's packing slip is what you're most interested in, with the right materials you would need for the update. The installation instructions shown are helpful, and are for a replacement over-temperature snap disc on top of the furnace although those instructions only describe furnaces (like mine) that already had the snap discs on top. In other words, you're trying to do more than what is in those installation instructions, so if you focus SBI on those installation instructions, you might distract them from the bigger picture and lead them to send you only a portion of what you're after. The contents on that packing slip is your target. trx250r87 gave you (us) some great info up there that should help a lot.
DoubleB
Minister of Fire
Hah, I was just wondering the other day whether I receive all the vouchers for rebates I send in, and that if I was really organized I'd keep notes of what I submitted to see how reliable the system is.
Anyone ever keep track of the rebates you send in to see what the batting average is of getting them back in the mail? I'm sure Menards is forthright and honorable, but many there are many links in the process that could fail from time to time. It's actually pretty impressive to me that these systems work even most of the time.
I'm glad it isn't just me. I kept checking it and wondering why I hadn't seen any sort of update - I mailed mine in around 10/25 and neither rebate shows up yetYep, they get backlogged for sure. The last one I sent in ($135) wasn't touched for 8 weeks. I was starting to think USPS lost it...(Menards got it all back anyways (plus some) on black Friday
I usually keep the "total" I'm expecting in my memory banks and so far (the last 6-8 years that Menards has been here) they are batting 1000
trx250r87
Burning Hunk
I think you can check on Menards rebates using www.rebatesinternational.com
Yep, and if you don't see anything, they will tell you to wait at least six weeks....and then after that they will tell you to wait 8 weeks. What happens after that I don't know because mine showed that it was being processed at that point. It took another week or so to actually get it in my sweaty lil paws
SBI response to the pictures is that that is an update for serial numbers 675 and later and they maintain there is no update to move mine to the top.
So 675 and up is an updated version of the 0 to 675 line. so tell them you want the 0 to 675 update, then the 675 update, then the next update, and the next, and the next.
Its tough. I don't want to come across as a "rude American". I sometimes wonder if all of the reimbursements they've done on cracked stoves is why they seem reluctant now to send any other parts out that do nothing but cost the company.
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