wondering if any has had the same problem I’m having with their castle serenity. It’s been working great since I bought it New this season, until tonight. The auger was not producing any pellets. I put the stove into “diagnostic” mode which allow the auger to cycle. I did this and it seemed like the auger was stuck and not moving. I got it to begin cycling in diagnostic mode and then work for about 5 min with the flame just getting going. It then stopped working again. I repeated this process a few times and same result. I’m going to call the company tomorrow for some tech support, but wanted to see if you all have seen this before.
