Review of Regency --- 1100i -- Fireplace Inserted Stove burning Wood only
Installation Type: Wood/Coal - into existing Fireplace
Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰✰✰✰
Satisfaction with dealer = ✰✰✰✰✰
Satisfaction with manufacturer = ✰✰✰
Other Information about the Home and Stove
Room Size (Sq ft): 400 | House Size (Sq feet): 1100
Bought in 2004 , Price Paid: 1800
Location : Vancouver, BC , Canada
Purchased from: Fireplace Retail Store - Kirkland Metal
Dealer was honest, fast and gave me a quote that they honoured. Insert works well and throws alot of heat using simple spruce/hemlock/fir end cuts from housing (usually goes in the garbage). Glass stays clean.
Terrible Regency Onwers Manual. Confusing instructions, all models listed instead of just one (mine). Does not explain role of the need for fresh-air intake to make up for air used in combustion. Lifetime warranty only valid if authorized installer installs unit. Fan is an option (should be standard). Does not
Only three dealers/installers in the area. One gave a quote over the phone, another was not giving quotes for another two months, happended to get lucky with Kirkland.
Regency needs to work on customer service.
* Dates that reviews were submitted were not recorded prior to Nov. 2004