Review of Cheap Charlie|Danson --- V 150 -- Freestanding Stove burning Wood Pellets Wood Stove and Fireplace Review Section - thousands of ratings and reviews on wood, pellet and gas stoves and fireplaces

Review of Cheap Charlie|Danson --- V 150 -- Freestanding Stove burning Wood Pellets
Installation Type: Pellet/Corn - new Pellet Vent Setup
Date Reviewed: 2007-01-28 10:01:21

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰✰
Satisfaction with manufacturer = ✰✰

Other Information about the Home and Stove
Room Size (Sq ft): 250 | House Size (Sq feet): 2500
Bought in 2006 , Price Paid: 2000
Location : Hurleyville, NY 12747, usa
Purchased from: Mail Order/Internet Retailer - Stoves Unlimited

Likes: Heats well, when it's working

Dislikes: High upkeep, dangerous ciders pour out of exhaust, smoke and carbon smell pours from exhaust, stove body becomes hot as a frypan, unsatisfactory help from manufacturer

I'll start with the worst of the worst: It almost burnt my house down! It constantly spews large cinders which stay glowing for sometimes 10 seconds wherever they land. In my case, they landed in a plastic planter some feet away from the exahust pipe. Had I not noticed the smell of burning plastic when I went out to get the paper, I might be writing this from a motel. VERY scary. Vulcan tech/rep assured me that all stoves blow out hot, long lasting cinders, and it is normal for the Vulcan to do this. This is not true. I have a 17 year old Whitfield stove, which is a champ. No smoke, no cinders. I asked the tech/rep to put it in writing that his claim of flying cinders is normal for his stove, he said he would, but of course, he didn't.
Ever since I purchased this stove, I've had operating problems with it - the excessive smoke and soot, the smell of not fully burnt pellets, and having to clean the burn pot sometimes twice a day, it gets so stuck up with clinkers. If I forget to clean it, pellets begin to back up the feed shoot while still burning! This has never happened with my other stove or other friend's stoves. The glass also gets dirty and needs to be cleaned daily. I've made perhaps a dozen calls to the company to try and fix these opeating problems, being told to adjust the feed rate, the damper, the fan speed. I've been told it's my pellets (I burn the same pellets at the same time with the Whitfeld - no problems!). I was even told once that the reason the stove is pouring out black smoke might be because my house is insulated too tightly! Hah!!! I WISH I had a house that suffers from being too efficient! Most of the techs are friendly and try to help. But at least one is rude, curt, and speaks to me as if I'm wasting his time.
One other very dangerous fact about this stove: It's sides become HOT!!! I have gotten numerous severe 2nd degree burns from accidently brushing against it when I am resetting the temperature, which has to be done manually on the stove.
Last night, when the temps went down to 0, the auger motor went. Being a Saturday, there was no one at Danson's (the Mfg. company) to tell me some troubleshooting information on how I might fix this, so I am going to spend half my day today searching for PDF files. What fun!!!
Buying a stove online or long distance is a very dangerous gamble, I've learned. You can't just bring it back (without paying hundreds of dollars to ship it, plus the time to remove it, crate it, and then you have no stove for the months it takes for them to fix it, if they even would).
Bottom line: DON'T BUY THIS STOVE! Spend a few hundred dollars extra, buy local, and get quality.

* Dates that reviews were submitted were not recorded prior to Nov. 2004