Review of QuadraFire --- SantaFe -- Freestanding Stove burning Wood Pellets
Installation Type: Pellet/Corn - new Pellet Vent Setup
Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰
Satisfaction with dealer = ✰
Satisfaction with manufacturer = ✰✰
Other Information about the Home and Stove
Room Size (Sq ft): 500 | House Size (Sq feet): 1600
Bought in 2005 , Price Paid: 1750
Location : San Francisco, CA 94101, USA
Purchased from: Fireplace Retail Store - West Coast Insulation
Heats well, very efficient.
Stove control box failed after 1 and a half years. Am unable to get parts from dealer or manufacturer as there is no reliable local dealer who services pellet stoves.
Dealer incorrectly installed stove pipe, so the vent leaked carbon dioxide into our home. It took three re-installations to fix the problem, and then the stove itself failed one and a half years later. The stove is under warranty, but QuadraFire only works with dealers, so I'm unable to find a reliable dealer to service the machine. I would stay away from QuadraFire altogether as their service and support are just terrible. I can't speak for other stoves, but this stove is not reliable, and QuadraFire is unable to resolve the problem.
* Dates that reviews were submitted were not recorded prior to Nov. 2004