Review of Vermont Castings --- Defiant Encore -- Freestanding Stove burning Wood only Wood Stove and Fireplace Review Section - thousands of ratings and reviews on wood, pellet and gas stoves and fireplaces

Review of Vermont Castings --- Defiant Encore -- Freestanding Stove burning Wood only
Installation Type: Wood/Coal - Freestanding into metal Chimney
Date Reviewed: prior to Nov. 2004*)

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰✰
Satisfaction with manufacturer = ✰

Other Information about the Home and Stove
Room Size (Sq ft): 1500 | House Size (Sq feet): 1500
Bought in 2000 , Price Paid: $1800
Location : , ME , USA
Purchased from: Mail Order/Internet Retailer - Discount Stove

Likes: "Looks" the same as 2 other Encores we had.

Dislikes: NOT the same as the other Encores manufactured by the 'old' Vermont Castings. Quality is terrible. Many hours getting this stove to operate as it is supposed to. 1. The bypass damper for the catalyst did not operate. No manual instructions for a fix. 2. Air leaks throughout the stove. Temp/air control had no effect on the burn. Top plate, bottom ash drop leaked air (smoke test). No manual instructions for the hinge adjustment. 3. Sloppy quality control on seams and doors. Many adjustments and sealing were necessary. NO manual instructions on repair.

Comments: I do not expect to buy a product that has a high expectation of quality that is delivered in such poor condition. There is no excuse for the lack of ANY quality control from CFM/Majestic/Vermont Castings. It is difficult to understand how any company can put out this kind of product. Company response?

* Dates that reviews were submitted were not recorded prior to Nov. 2004