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Review of Dell-Point --- -- Freestanding Stove burning Wood Pellets
Installation Type: -
Date Reviewed: 2005-10-16 15:22:17

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰
Satisfaction with manufacturer = ✰

Other Information about the Home and Stove
Room Size (Sq ft): 1000 | House Size (Sq feet): 1000
Bought in 2001 , Price Paid: 2700
Location : Pollock Pines, CA 95726, U.S.
Purchased from: Mail Order/Internet Retailer - Dell Point

Likes: It heated house well.

Dislikes: It would not produce ash in ashpan, but 1/3 to 1/2 pellet-sized charcoal. They sent numerous chips over 3 years, but the problem remained. You may only order online or by phone from the manufacturer, but they are very slow to provide any type of service. I just sent the 3 year-old unit to the dump, because you can't keep doing a 2 hour plus power down every two or three days to clean out the ash pan. Basically, I wasted both time and money on this purchase!

Comments: This experience makes me hesitant to buy a pellet stove online ever again!

* Dates that reviews were submitted were not recorded prior to Nov. 2004