Review of Napoleon --- EPI3 -- Fireplace Inserted Stove burning Wood only
Installation Type: Wood/Coal - into masonry chimney
Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰✰✰
Satisfaction with dealer = ✰✰✰✰
Satisfaction with manufacturer = ✰✰✰✰
Other Information about the Home and Stove
Room Size (Sq ft): 400 | House Size (Sq feet): 1,500
Bought in 2016 , Price Paid:
Location : , ,
Purchased from: Fireplace Retail Store -
This is a good heater. With a full load of good dry hardwood (and I do mean dry), the stove will throw lots of heat. If you mess with even partially seasoned wood, you're not going to get the results you want. It has a large glass viewing area which serves as an excellent radiant heat source. The overall look of the stove is beautiful. It's a flush insert with an attractive design, without appearing too ornate. Because this is a non-cat stove, it's incredibly simple to operate. Load 'er up, light a fire, sit back, watch the reburn tubes ignite, and enjoy the light show. Oh, did I mention you've got to feed this baby with dry, seasoned wood?
The stove had some serious issues when it came to "initial quality." Well, maybe not TOO serious, but serious enough when you drop over $2k on a product. The air control damper would only open halfway. Had to call the dealer on that one, and they sent a guy out to fix it. Out of the box, the door wasn't level. It's easy enough to level it yourself, but even still, it drops out of level from time to time. I'm guessing the hinges are just stressed with an extremely heavy door. The firebox is only 1.8 cubic feet - that's not the stove's problem, it's mine (buyer beware!) - but you might want to consider something with a larger firebox if you want serious heat. My dealer was good at handling certain issues, and I called Napoleon directly on others, and the manufacturer's customer service was on point. No complaints at all.
I've got a year of heating in, and overall, I'm pretty happy with the purchase. If you're primarily concerned with things like ambiance, style, and heating a smaller portion of a house, this stove will fit the bill perfectly. If you want to heat a whole house and put a huge dent in your gas/oil/propane heating bills, get something that offers longer burn times, a more powerful jet engine blower fan, and a bigger firebox. Because of the smaller firebox, you're going to reload more frequently than you might with another stove, so be ready to tend to this thing every 2 to 3 hours. And one final thing, if you're not getting the results you want - that goes for this stove, or any other - read the manual cover to cover. Chances are YOU are doing something wrong. Dry wood and adequate draft are key, but you'll also find tips on starting fires (kindling sized the diameter of your thumb, and tons of paper), seasoning wood (single row, top covered, sides exposed, for at minimum one year), burning at optimum efficiency (large loads, good flame, damper opened around 50%), and so on...
Thanks, and God bless!
* Dates that reviews were submitted were not recorded prior to Nov. 2004