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Review of HearthStone --- Heritage -- burning Wood only
Installation Type: Wood/Coal - Freestanding into metal Chimney
Date Reviewed: 2017-12-28 15:28:37

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰✰
Satisfaction with dealer = ✰✰✰✰✰
Satisfaction with manufacturer = ✰✰

Other Information about the Home and Stove
Room Size (Sq ft): | House Size (Sq feet):
Bought in 2017 , Price Paid: 2850
Location : Harwich, Massachusetts 02645, USA
Purchased from: Stove Dealer - Iron House

Likes: Stays warm a long time
Workmanship not the same quality as same model stove purchased 5 years ago

Dislikes: Chemical smell upon lighting
Have to open side door and door to ash pan to ignite

Comments: I have tried to reach Hearthstone directly 3 times and no response. Even after 10 burnings, the stove is still emitting a very strong paint/chemical odor upon lighting. I can't imagine that this is good to be inhaling. We did the usual break in burn and followed all instructions. This is the second Hearthstone that I own (the first purchased about 5 years ago). We had no problems with the smell at that time, after the initial fire, which is as it should be. I would not be using the stove at all, except that it is our only source of heat in that part of the house and it is very cold right now...that's how unpleasant this odor is. I have tried to call Hearthstone and no response (x 3)

* Dates that reviews were submitted were not recorded prior to Nov. 2004