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Review of Vermont Castings --- Defiant 2n1 Cat/Non Cat -- Freestanding Stove burning Wood only
Installation Type: Wood/Coal - Freestanding into metal Chimney
Date Reviewed: 2019-12-16 01:25:48

Satisfaction Ratings from 5 stars (best) to 1 star (worst)
Satisfaction with unit = ✰
Satisfaction with dealer = ✰✰✰✰
Satisfaction with manufacturer = ✰

Other Information about the Home and Stove
Room Size (Sq ft): | House Size (Sq feet): 2000
Bought in 2012 , Price Paid: $2000
Location : Rochester, NY ,
Purchased from: Other Store Type (Furniture/etc) - DirectBuy

Likes: Large capacity, long burn time

Dislikes: Horrible customer service. Chronic breakage of refractory cover. Warped internal metal components. Catalytic unit fails at least every year and is expensive. No service manual available.

Comments: The worst customer service of any company I have ever worked with. Hide behind their dealers. Cannot contact manufacturer directly. No phone number, no email. DirectBuy store where we bought this was great to deal with but has since closed so no point of contact anymore. Stove breaks constantly - warped parts, catalytic unit needs replacing at least once per year and is $200. Interior refractory fireback crumbling. Completely inferior quality and service from the original Vermont Castings Company. Don't waste your money on this stove .

* Dates that reviews were submitted were not recorded prior to Nov. 2004