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  1. mincus

    Smell won't go away on new stove

    Thanks all for the thoughts. To answer some of the questions: - The smell isn't coming in through the vent. I can actually smell the "sweet" smell coming off of the top of the stove. This was after it stopped smoking during the last fire and the same smell I smelled coming off of the old...
  2. mincus

    Smell won't go away on new stove

    I don't think it's still just burning off.... They burned several cycles at the shop, really hot, and for long periods of time, throughout an entire week. As soon as they put it in, the smell was back. If there was going to be any smell left of curing, it should not be anywhere near this...
  3. mincus

    Smell won't go away on new stove

    Ok, thanks for the info. I agree that's probably what was happening, but unfortunately I don't think it's related to the ongoing issue.
  4. mincus

    Smell won't go away on new stove

    I'm positive they pre-cured it. He said they normally never do that, but did on mine since this was the second stove they were putting in. He has every bit as much incentive to get this stove working for me as I do. He said he burned it really really hot over the course of several days. On...
  5. mincus

    Smell won't go away on new stove

    Yeah, that's my plan. The problem is the stove was cured last spring/summer. They burned it a ton at really high temps at the shop before they installed. So, at this point, the only thing coming off the top should maybe be a bit of dust. The other thing is that the smell is the same as it...
  6. mincus

    Smell won't go away on new stove

    Hi all, I'm really sorry about the lack of updates. I've been meaning to write one for a couple months and never got around to it. I thoroughly appreciate all of your advice and time. Back in July, they came back out to take a look. They added an outside air kit, a two foot section of...
  7. mincus

    Smell won't go away on new stove

    Well, finally an update. There's some good news and a large heap of bad news. First, the good. A few days ago, they installed our brand new stove. Since the 3100 is no longer in production, they gave us the Explorer II. It is a bit wider, and so accommodate a longer log, which we like...
  8. mincus

    Smell won't go away on new stove

    Yeah, me neither. I've been trying to figure it out all winter!
  9. mincus

    Smell won't go away on new stove

    I think we're leaning towards the explorer II, as long as it will fit well in our space. Unfortunately I had built out setup for the 3100 model thinking it would be 20-30 years before we would ever consider replacing. I did build with some extra space because the distance to combustibles...
  10. mincus

    Smell won't go away on new stove

    Ok, so I went in to pick out a new stove today. The store owner had a very different tune with me. He was apologetic and very much "we'll do anything to make it right." Up to this point, I was often made to feel as though it's normal and I should just accept it. He even offered to give me a...
  11. mincus

    Smell won't go away on new stove

    Good thought, but no, that isn't the issue. I like the drawing though :-) I know it's not the issue since you can smell the smell coming right off of the stove as it is burning. It smells pretty strongly right above the stove. It does seem to "settle" in the cooler areas of the house. The...
  12. mincus

    Smell won't go away on new stove

    It's official! Quadrafire has agreed to change out the stove. They don't make the 3100 step top anymore, so we go in tomorrow to pick out something comparable.
  13. mincus

    Smell won't go away on new stove

    I burned it one more time tonight, as they requested, and the smell persists. So, I think we're finally headed to new stove territory!
  14. mincus

    Smell won't go away on new stove

    Just so I make sure I have my info correct: should a properly functioning stove have ANY smell? The owner indicated multiple times that an everpresent smell is completely normal. He said it's normal to walk into a house and know there's a stove burning just by the smell alone. This didn't...
  15. mincus

    Smell won't go away on new stove

    Company owner came out. He started the fire and waited a while. Towards the beginning of the smell (it starts gradually as the fire gets hotter), he didn't seemed convinced that there was an issue. He told me that was a normal smell and just indicated a fire was burning. He said it was...
  16. mincus

    Smell won't go away on new stove

    That was the plan. In looking into this issue quite a bit I haven't come across anyone else with this issue, and I certainly don't see some overwhelming aversion to quads on the forums. Crazy thing is I didn't pay all that much for the stove itself. They had it discounted to half retail price...
  17. mincus

    Smell won't go away on new stove

    Well, I think, good news. They have contacted the manufacturer again. They have agreed to "stand behind the stove and replace if necessary" as long as the owner of the installer company comes out one more time. I guess he's just needing to confirm that the smell is as bad as I and the one...
  18. mincus

    Smell won't go away on new stove

    Heard back from quadrafire. They suggested that I burn the stove for 6-8 hours to dissipate the smell. Maybe I should think of this as a first step and shouldn't be angry. But I EASILY have several hundred hours of burn time on the stove. There is no way that another 6-8 hours is going to...
  19. mincus

    Smell won't go away on new stove

    Progress indeed. I forgot to mention: at one point he told me every stove will give off a "hot metal" smell sometimes that smells similar to what I'm currently smelling. Any truth to that??
  20. mincus

    Smell won't go away on new stove

    Yeah, I'm really happy that he agreed it was an issue. He did try to convince me on multiple occasions to just keep burning and it would eventually get better. At almost three months in, I think that's pretty bogus. But, at least the issue has been officially acknowledged as an issue. They...
  21. mincus

    Smell won't go away on new stove

    Update 2: A different guy came out and definitely verified the smell. We could smell it as soon as we came in, which he acknowledged. I'm glad they at least acknowledged the smell. Up until this point, everyone I've talked to about it has downplayed it and made it seem as though I was...
  22. mincus

    Smell won't go away on new stove

    Well, that went just about exactly as I thought it would. The tech came in, took the back cover off, looked around and didn't find anything odd. He used a wet rag to clean out inside top (on top of the firebox). I asked him about the possible missing weld and he said that there shouldn't be...
  23. mincus

    Smell won't go away on new stove

    Totally agree with you. I just know they're going to want to "fix" it first. Unfortunately I don't know if the rusting and lack of weld around the pipe is normal. I'm assuming they're going to try to convince me it is. And that they're the experts. I also am not quite sure what the smell...
  24. mincus

    Smell won't go away on new stove

    That definitely could be. I wonder if that would have anything to do with (what I think is) excessive creaking and cracking from the stove whenever it's burning (there's a video in an earlier post). Could be. I'm just hoping they don't try to convince me that this is all perfectly normal...
  25. mincus

    Smell won't go away on new stove

    Well, now I really don't know where to go with this, LOL. I will point out that those welds you see are normally hidden behind the back cover and on the top inside of the stove. Would an area like that normally be painted? It's an area that most owner's would never see. I guess I'm still...
  26. mincus

    Smell won't go away on new stove

    Not as far as I know. It was a floor model that they told me was on the floor for a couple of years, but never used. Do you have any idea if there should be a weld around that pipe coming out of the top of the firebox? That's the only thing that stands out to me as a bit odd.
  27. mincus

    Smell won't go away on new stove

    The installer is coming out on Monday. Anyone have insight on my above pictures and questions? Thank you!
  28. mincus

    Smell won't go away on new stove

    So, I took off the back cover to look into the chamber at the top of the stove. There are two air vents that you can feel air coming out of (while it's burning) on the front of the stove at the "step." I think this is normal and it's supposed to pull air up and out in this way. Anyways, that...
  29. mincus

    Smell won't go away on new stove

    That could be. But if that was the case, wouldn't the smell decrease as the fire got hotter (because the draft would be better??). On install date, the installer did mention near the end of the install that draft could be an issue. He gave the horizontal section some upward slope to try to...
  30. mincus

    Smell won't go away on new stove

    I mean, we COULD run without opening the windows, but I'm certainly more concerned with the health consequences of this (whether it's paint, oils, smoke, whatever, it can't be good for us). Thing is, I think it's actually usually worse than we think it is because we get used to it throughout...