I just bought this stove last month---Avalon Arbor free standing
This stove plugs up! I've tried two types off pellets & they both plug up the system (clean burn & Lignetics ...sp). They told me to remove the cover over the auger to unjam it. So I did----7 times so far & I have only used 8 to10 bags so far. Then they said run it without the cover---so I did. Now it burns more pellets--there is no "low" setting when you burn it this way. Plus you have to carefully put the pellets in the hopper so as not to allow them to fall thru the open hole (since there is no cover on). You can only put about 15# of pellets in without the cover on. To top it off - even with the cover off it still jamed up! The hole where the pellets fall thru to the burn pot seems to be too small (that's my opinion). They say it's the pellets--yeah right....they blamed the poor quality of the pellets on the housing crisis---lack of quality sawdust. I know a couple people with other types of stoves that do not have this problem. I think the problem is the design----and they need to fix it. Any suggestions?
This stove plugs up! I've tried two types off pellets & they both plug up the system (clean burn & Lignetics ...sp). They told me to remove the cover over the auger to unjam it. So I did----7 times so far & I have only used 8 to10 bags so far. Then they said run it without the cover---so I did. Now it burns more pellets--there is no "low" setting when you burn it this way. Plus you have to carefully put the pellets in the hopper so as not to allow them to fall thru the open hole (since there is no cover on). You can only put about 15# of pellets in without the cover on. To top it off - even with the cover off it still jamed up! The hole where the pellets fall thru to the burn pot seems to be too small (that's my opinion). They say it's the pellets--yeah right....they blamed the poor quality of the pellets on the housing crisis---lack of quality sawdust. I know a couple people with other types of stoves that do not have this problem. I think the problem is the design----and they need to fix it. Any suggestions?
