We just purchased a Buck insert model 81 from our local dealer and it was installed in a masonry fireplace we have used for past 10 years. We have not had any draw problems before or after the insert install but the windows are never clean enough to see the fire at all. I understand that the side windows are usually not clean but we are wanting to see the fire in the front. The installers used a block off for the flu but not a direct connect to the top of the chimney. We are using only seasoned oak that may have a little moisture from sitting outside but there is little to no sizzling from the moisture. I have cleaned the window several times and within 24 hours, left 1/2 of the window is blacked out and by 48 hrs can't see through at all. I have tried running draft wide open all nite as well as 30% open and nothing seems to help. We were told this would not be a problem and have not talked to the dealer yet about it.
Is anyone else having this problem or is there something we can do to correct this problem? I would appreciate any possible help.
Thanks
Is anyone else having this problem or is there something we can do to correct this problem? I would appreciate any possible help.
Thanks