Hi, Last year my new Accentra insert worked great, this year it seems to be producing WAAAY to much ash, I only had about 1 can of ash by the end of last year and this year I have about 1 can per month. The Accentra website states the pan handles the ash from about 1 ton of pellets and its only doing about 14 bags worth. I have also been noticing a large amount of glowing chunks of pellets falling/blowing into the pan and the combustion bowl seems to get very stacked with pellets while its burning. I had the stove cleaned, I am using the same premium pellets. I have the the stove set to room temp at 75 degrees and the feed rate at 2.75/3. It seems like the feed rate is too high for the combustion but I have tested the rate down to 1 and it still does the same thing. Any idea on what I am doing wrong, or what could be wrong with the stove? Thanks in advance!