i need help on mt vernon insert.....please

[Jessica1029]

I am wondering if anyone can give me any help on trouble shooting mt vernon insert. I had the stove working fine and then after it being shut off for a few hours it will not restart. The control board just flashes blue and I hear nothing turning on. Any ideas on what could be the problem. The control board was replaced last winter which was my first experience with the stove. I would appreciate any help! thanks

 

[SmokeyTheBear]

Welcome to the forum JESS1029,

I'm sure that someone that has that stove or works on them will come along and lend a hand.

 

[tsmith]

Try removing the faceplate from the thermostat, that reboots it, also if the thermo is not communicating with the motherboard, try lifting up gently on the thermostat wires where they connect to the stove, this helps too sometimes.

 

[Gweeper64]

I guess the obvious question too is, did you try unplugging it from the wall for 15 seconds to reset things?

 

[smoke show]

Is it an old mt vernon or an AE ?
when you say the control board flashes blue do you mean the thermostat ?

 

[smwilliamson]

Auger jam or bad auger motor. You should be able to feed pellets upon start up, or every time the reset button is pressed.

If it is an AE...it could be anything I suppose. I just do not know my way around in there yet.

 

[kilbury]

It's an AE, Quad didn't have a Mt Vernon insert until the the AE platform. Check to make sure the thermostat connections are tight at stove and thermostat. Inside the stove on the left side where the control board is the 3 wires coming off the t-stat connector, they should not be zip tied together, if they are cut the tie and leave wires loose.

 

[Jessica1029]

I check the wires and removed face plate on thermostat. I am not sure if I next should check the auger? The stove just has the blue light blinking three times and the red light stays on thats it.....help

 

[kilbury]

The thermostat will stay blinking until you find the problem, the red light is suppose to stay on. Were the wires in the stove zip tied together? Have you unplugged the stove the stove like Gweeper64 said?

 

[Jessica1029]

I did unplug it and the wires are not tied together. today a yellow light blinked. How do you know a motor is bad will that cause nothing to start up

 

[kilbury]

Are you sure you have a Mt Vernon AE? Where was this yellow light cause I don't know of any yellow light on an AE. Is this for real?

 

[Jessica1029]

yes its real i have no idea what to trouble shoot but thanks anyways

 

[Wood Heat Stoves]

i'll send you the troubleshooting guide if you dont already have it.
pm with email addy and model

 

[Gweeper64]

Are you still in warranty (should be 2 years)? If so, I would call your dealer.