Just had this splitter delivered on Friday (sorry for the crappy cell phone pic) from Northern Tool. Its their Northstar 32-Ton Horizontal splitter. It appears to be a real heavy-duty workhorse with a 9hp Honda motor and 5x30" cylinder. All the parts on it are beefy and well put together. Most of the parts are bolted on which is a feature I was looking for in case something needs to be replaced. Can't wait to run it through its paces. Also got the 4 way edge for it.
Problem though was during shipping (its delivered completely assembled with hydro fluid) that the shipping company hit the gas tank with something. Put a small dent in the tank with a little scratch. It appeared to be harmless until we filled it with gasoline and noticed a small puddle on the ground after we topped it off. I can't even see a hole, but gas is seeping out of the dent ever so slowly.
We called Northern Tool and they weren't sure they had a part # to replace the gas tank with but they said they would look it up and call us back. They told us to put in a claim with the shipping company while we waited. After about 45 mins of getting nowhere with the shipping company, Northern called to tell us a new tank is on its way and sorry for the inconvenience. Now it wasn't even Northern's fault that the tank was damaged and they are taking care of it! I was skeptical about ordering a splitter through a catalog for reasons like this but Northern is earning two thumbs up for customer service! Thanks Northern Tool!
Problem though was during shipping (its delivered completely assembled with hydro fluid) that the shipping company hit the gas tank with something. Put a small dent in the tank with a little scratch. It appeared to be harmless until we filled it with gasoline and noticed a small puddle on the ground after we topped it off. I can't even see a hole, but gas is seeping out of the dent ever so slowly.
We called Northern Tool and they weren't sure they had a part # to replace the gas tank with but they said they would look it up and call us back. They told us to put in a claim with the shipping company while we waited. After about 45 mins of getting nowhere with the shipping company, Northern called to tell us a new tank is on its way and sorry for the inconvenience. Now it wasn't even Northern's fault that the tank was damaged and they are taking care of it! I was skeptical about ordering a splitter through a catalog for reasons like this but Northern is earning two thumbs up for customer service! Thanks Northern Tool!