Wife and I bought this house in December of last year (2011). I installed a Heatilator P-35 on December 22nd of the same year. We used 2 tons of pellets from December 22nd until we quit heating the house in late April (had less than half of a bag left in the hopper). We live as far north and east as you can go in New York before you either in Canada or Vermont. It gets cold here. So your asking yourself why I would want to stop using pellets since it cost me less than $430 to heat the house for the coldest part of the heating season? Well, if it weren't for my wife being home all the time and being around to keep an eye on the pellet stove, the thing wouldn't have worked at all. We probably have the reset button just about worn out on the thing. Here are the list of things it has done.... 1. Exhaust fan will start and it will never drop pellets 2. Exhaust fan will start, it will drop pellets and never light (didn't even heat the igniter) 3. Exhaust fan will start, it will drop pellets, light and then not drop any more pellets. 4. Exhaust fan will start, it will drop pellets, light, drop pellets a couple of time and then stop dropping pellets. This goes on and on. It might go a day or two working correctly and then we will wake up at 4am and realize the house is cold. You don't have to use the reset button if you don't want to. You can turn the thermostat down below actual room temp and them back up to desired room temp and the stove will click and come to life. I have tested the T-stat and wire with a very high tech paper clip to jump the terminals on the back of the stove to make sure it wasn't t-stat or wire related. Either way, next year will be a wood stove for primary heat, pellet stove for backup and the fuel oil as a backup for the less than reliable backup. Here is next years heat supply in the making.