Hi Everyone,
I just wanted to let you know that my warranty claim came to completion today. The dealer came by this morning and removed my old Pacific firebox and replaced it with a 2011 Super insert firebox. The door and surround are still the originals. I am currently running a few break-in fires to dry the firebrick and to bake the paint. Good thing it is a warmer day today.
For those who don't know, my 2005 Pacific insert experienced some cracked welds in 2009, and was repaired under warranty. The cracks came back and I made a second warranty claim at the end of June 2011. After some back and forth, PE agreed to replace the firebox.
The Super is a bit different than my old Pacific. The bay top and ash lip are cast iron, seem more robust and look aesthetically more pleasing to the eye vs the old Pacific one. Internally it seems similar, but I did not take it apart. It has also two small blowers on each surround side vs the old big blower.
I will have to see how it burns to give it a full assessment. I am happy that it was replaced and hope that it will perform flawlessly. I thought that putting in the warranty claim in June would have allowed the installation to occur well before the burn season. I was wrong. However, it was not PE's fault in that regard. The distributor and the dealership were also involved in the process, which made it a lot slower. But I exercised patience and now have a new/old insert!
I just wanted to let you know that my warranty claim came to completion today. The dealer came by this morning and removed my old Pacific firebox and replaced it with a 2011 Super insert firebox. The door and surround are still the originals. I am currently running a few break-in fires to dry the firebrick and to bake the paint. Good thing it is a warmer day today.
For those who don't know, my 2005 Pacific insert experienced some cracked welds in 2009, and was repaired under warranty. The cracks came back and I made a second warranty claim at the end of June 2011. After some back and forth, PE agreed to replace the firebox.
The Super is a bit different than my old Pacific. The bay top and ash lip are cast iron, seem more robust and look aesthetically more pleasing to the eye vs the old Pacific one. Internally it seems similar, but I did not take it apart. It has also two small blowers on each surround side vs the old big blower.
I will have to see how it burns to give it a full assessment. I am happy that it was replaced and hope that it will perform flawlessly. I thought that putting in the warranty claim in June would have allowed the installation to occur well before the burn season. I was wrong. However, it was not PE's fault in that regard. The distributor and the dealership were also involved in the process, which made it a lot slower. But I exercised patience and now have a new/old insert!
