After one month and six days ,I finally got pellet vent.com to give me a credit for the pipe that I never got . Then some one else sent me an email that they have filled my order and are sending me the pipe which I told them that I no longer need ,and they are charging my credit card . I didn't notice this email until tonight and they are closed now . I bet it will take me another month to get this pipe sent back to them . Man did I screw up when I picked this company to deal with .