I read your forum on the issues of the augur not feeding pellets but the issue we have seems to be different- so I'm just posting here cause I have no clue where else to post We moved into our home a little over 4 years ago- it had the pellet stove in place. They said it had only been used a few times as they had alergies and couldn't use it. The past 3+ years- we have used it constantly for about 6 months out of the year. This morning- we woke to NO HEAT in the house. Hubby worked & worked on the stove- it was not feeding the pellets. He checked all the usual things- no pellets jammed- no nothing. This eve., he took the thing apart and in tinkering with the augure motor- he finds there is a little button that if he manually pushes it in- the augur seems to engage and will feed pellets. I'm not sure how else to describe it- but it looks almost like a button? We are on an island with a population of 3 thousand. We have no pellet stove service men within 100 miles- and they would have to take a 9 hour ferry trip to get here. This is up to US to figure out..... which brings me here Any ideas?? I can take a picture tomorrow if that will help? (it's going on 11 p.m. now and I have to work in the a.m.) I have downloaded the manual and there are no pictures of parts. I have printed a parts list but we find nothing that sounds like this part. Does anyone know if we need to purchase the whole augur motor... or is there simply a part we can purchase? The temps are in the lower 20's up here right now and fuel was at $3.44 per gallon on 12/1 when I last bought 200 gallons- YIKES! I know it could be colder but this is bad enough Hubby added: "It's the cylinder that fits into the motor housing- it keeps slipping down ever so little out of the housing of the motor." - The little thing I thought looked like a button- was the shaft on the cylinder- which he was pushing back into the motor housing. If he pushed it in- auger would turn- if he let it slip out- auger will NOT turn. For now- he thinks he has got it working by putting 2 washers on it to hold it into place... anyone know of a REAL fix? We hate to ordre the whole motor if it's not needed. BTW- we have 2 pellet stoves now as we bought one for the downstairs last year... but that's another story Thanks in advance!