Please, only postings from anyone who was dis-satisfied with their stove (specifically Woodstock Soapstone Stoves) and returned it under the 6 month full refund offer. Please indicate the model you returned, the year you purchased or returned it, the reason you were not satisfied with it, and any grief you experienced with the return & refund processes. Also, same information from anyone who has returned another manufacturer's stove under a similar guarantee, for comparison purposes. The site is full of people asking other members about Woodstock stoves and I often see the "try it for 6 months and return it if you don't like it" suggestion. But I was unable to find a thread detailing the experiences of those who have taken advantage of the return for refund offer. I'm sure some firsthand experience of other "Hearthers" on returning a stove would be very helpful for anyone trying to decide between a Woodstock stove and any other brand stove. As for myself, I am completely satisfied with my Woodstock Progress Hybrid installed Feb 2012, and can attest from my own experience on their excellent customer service, both pre and post-sale. I expect their service level is the same on returns, but feedback from anyone who has opted for their refund guarantee would be of much greater value for everyone trying to make a purchase decision.