I really didn't want to post this but then I said what the heck.... This is about when my boiler was fixed recently to stop the leaking from the coil area. Rep showed up at 8:30am, by the time he started putting his hands on the boiler was 9am (you know, looked at the issue and thinking what he's going to do and then running to the van to get the tools). Rep called me at 1:30pm saying he just finished fixing the problem. He handed a bill to the wife which states 5 and a half hours of labor plus around $101.61 in "material". Labor was $70/hour. This company is the next town over about maybe 7 miles from my house. If you do the math, from 8:30am to 1:30pm is 5 hours, and by the way the wife tells me that when he called me at 1:30 he had finished earlier perhaps half an hour earlier, so around 1pm. The parts he used were a rubber gasket and a couple bolts to replace. The order says "Replaced gasket and broken bolts on tankless coil. Had to drill and tap broken bolts, changed air vent". Material $101.61 Fuel Charge $3.50 Labor $385.00 Tax $29.20 -------------------------- Total $519.31 Please don't take me wrong, I am happy I didn't have to replace the boiler at around $5,000, however I like honesty and like most everyone don't like to see myself being screwed with little things here and there. I told myself I wouldn't call to inquiry why I was charged extra time but then said to myself I'd post the question here to see how you guys think. $3.50 "fuel charge".......give me a break.. ..