I can tell you from experience that the dealer did not make a ton of money on the sale of that MS230. But he's going to get paid to fix it and if he expects future business from Mike, it's in his best interest to get it fixed ASAP and keep the lines of communication open.
STIHL ISSUE
- Thread starter Stihlmike
- Start date
-
Active since 1995, Hearth.com is THE place on the internet for free information and advice about wood stoves, pellet stoves and other energy saving equipment.
We strive to provide opinions, articles, discussions and history related to Hearth Products and in a more general sense, energy issues.
We promote the EFFICIENT, RESPONSIBLE, CLEAN and SAFE use of all fuels, whether renewable or fossil.
- Status
The mechanic at the other facility said it was a big time carb issue, and had to order in a whole new carb. Hard to believe on a brand new saw, but it is what it is. They told me they could swap a carb off of another saw in the shop, but the salesman said he would rather order a new part in. I would rather them do it right, and not have to mess around again.
I will use my dads 18" craftsman to get by and try and fix up the old STIHL 015 L for practice, and have limbing saw.
I am not really happy, but stuff happens. It seems the salesman was trying to do the best he could to get it fit into the shop's schedule, and the service department at the shop was not complying with his requests, or him telling them it was just bought 4-5 days ago.
It took a lot for me to spend that kind of money right now, and I anticipated a long time with no issues. I am hoping this was just a fluke on STIHL'S part, I would expect to get something like this from the Chinese, or 100-150 dollar saws. I read so many reviews on these types of having to take 3 saws back in 2 weeks. It seems these cheaper saws are "disposable" and you take it back and the big box store gives you a new one. For that reason I went with a real saw.
I wish they would have checked it out last Thursday when I dropped it off, and ordered the new carb last week, I could be cutting this weekend.
Oh well better to have it done right than have them play Frankenstien with other saws. It bums me out because now I have a sour taste in my mouth about STIHL saws, and now receive constant badgering texts from my cousin about how I should have bought a Husky, but the posts on here are curing that quick. Done ranting on this, and seems like I will be back in business by next week. Not happy, but content with having the saw back soon.
I will use my dads 18" craftsman to get by and try and fix up the old STIHL 015 L for practice, and have limbing saw.
I am not really happy, but stuff happens. It seems the salesman was trying to do the best he could to get it fit into the shop's schedule, and the service department at the shop was not complying with his requests, or him telling them it was just bought 4-5 days ago.
It took a lot for me to spend that kind of money right now, and I anticipated a long time with no issues. I am hoping this was just a fluke on STIHL'S part, I would expect to get something like this from the Chinese, or 100-150 dollar saws. I read so many reviews on these types of having to take 3 saws back in 2 weeks. It seems these cheaper saws are "disposable" and you take it back and the big box store gives you a new one. For that reason I went with a real saw.
I wish they would have checked it out last Thursday when I dropped it off, and ordered the new carb last week, I could be cutting this weekend.
Oh well better to have it done right than have them play Frankenstien with other saws. It bums me out because now I have a sour taste in my mouth about STIHL saws, and now receive constant badgering texts from my cousin about how I should have bought a Husky, but the posts on here are curing that quick. Done ranting on this, and seems like I will be back in business by next week. Not happy, but content with having the saw back soon.
Ashful
Minister of Fire
Husky makes some nice saws, with performance equal to or sometimes beyond Stihl, but most here will tell you that Stihl is more durable. This is an early fluke, it happens. Shame on your dealer for not getting on it quicker.
Husky has had their share of carburetor issues. Walbro HD-199 anyone?
How about the 136's, 141's, 137's, and 142's with their mufflers falling off and horribly maladjusted carbs from the factory?
Give it right back to him.
You're better off ordering a carb from the service parts stream rather than robbing one off the sales floor. If there really is a "big time carb problem" then Stihl would be slipping updated parts into the service replacements while the new saw on the sales floor would likely have the same carb you had on yours. They should be able to get that carb in 2-3 days with no issue if not next day. And it's a real quick change-out.
The salesman did tell me to come over and pick up a free spark plug for the 015 L and a free can of fuel treatment to help try and get it going.
I know that most of this has nothing to do with them, and that it would be just my luck to get the 1 in 25,000 STIHL chainsaws that have a factory defective carb.
I know that most of this has nothing to do with them, and that it would be just my luck to get the 1 in 25,000 STIHL chainsaws that have a factory defective carb.
I see you signed up at arboristsite (welcome btw)......... see if the dealer will give you full purchase price credit towards a pro saw, it will save you a lot of money in the long run. I started with an MS 210.
I went over to pick up the plug and fuel treatment on lunch. Felt bad for being a pain on the guy, and end up giving him about 25 dollars worth of my custom flies. Just so happened he was going out fishing this afternoon, so I made his day. Man I am too easy. I wish I had my moms blood when it comes to that stuff. She would of had a new saw, and a free shirt LOL!!
Yep. I want to get as much knowledge as I can on chain saws and woodburners so I figured these are the two best forums I have found. I must admit I like to lurk a bit to get a feel for forums. This one seems to be one of the better ones with a ton of info and great moral.
He did tell me that i could take that and trade up to a pro saw but the money tree has already lost its leaves. I will start saving pennies.
Yep. I want to get as much knowledge as I can on chain saws and woodburners so I figured these are the two best forums I have found. I must admit I like to lurk a bit to get a feel for forums. This one seems to be one of the better ones with a ton of info and great moral.
He did tell me that i could take that and trade up to a pro saw but the money tree has already lost its leaves. I will start saving pennies.
Nobody really wants to be "that guy". Trust me. I love my MIL but I'm pretty sure her picture is behind every cash register in the tri-county area. And car dealerships have been warned.
I'm all for getting a better deal, but not at "any cost", especially my dignity.
Just the fact that you were able to post here and not get blasted for buying a "homeowner" saw says a lot. I know of many sites where the first post would have been "Buy a pro saw....."
Believe me, I'm a fan of pro saws for sure, but I also own a MS230C-BE like yours.
The MS230 is a good performer and durable enough to last a couple decades or more in the average homeowners care. Plenty of members here running 021s, 023's, 025s in addition to the newer MS210's, MS230's, and MS250's. All the same design with many interchangeable parts.
I figured it will last me for a few years anyway. I plan on upgrading but needed something to get me by for now, and still run after i get a new saw. Yeah I am not that guy. I just wanted my saw back to be honest. Of course I was ticked about it, but it is what it is. He told me he would have gave me a new saw today, but to be honest what good would that do. When they get my saw back it will have to be re conditioned or sent out, and in the long run cost everyone more money. I'll be happy when i get my saw back, and did not have to get a bad rep at the dealership. I would hate for them to be like "OH here comes that guy".. I figured giving the guy some flies, will let hime know I mean no malice towards him or the dealership, and in the long run if something else comes up they may help me out again, or put me in front of someone for not being "that guy"
Carb issue:
The salesman told me that one of the jets was not functioning properly and was allowing a lot of air to be mixed with the gas.
Carb issue:
The salesman told me that one of the jets was not functioning properly and was allowing a lot of air to be mixed with the gas.
clemsonfor
Minister of Fire
They should of swapped it so u could use it then let u dropit off when things were slow for you. It takes 5 minutes to pull the carb on my stihl.
What's the dealer supposed to do with the "loaner" carb once the OP's saw is repaired? Can't really put it back on the new saw....
How would you feel if the new saw you bought had a used carburetor on it?
clemsonfor
Minister of Fire
By the way I took it they had some parts saws or something g sitting around??? I didn't mean one off a brand new one.
No they meant take it off of one on the show room floor. I just priced a new carb it is about 70 bucks. If they would have done that I doubt they would have made any and probably lost money on the deal. I did not want to hurt their business at all. It is hard enough times around here as it is. Plus my dad is giving me his backup saw, so I will still be able to cut wood. Looking back I wish I would not have gotten so snippy about this, but I am cheap and spending that kind of money was like selling my first born son. LOL So when it died it rubbed me the wrong way.
clemsonfor
Minister of Fire
If they swamped it off one on the floor when ur warrenty Carb came in it would go on the new floor model.
clemsonfor
Minister of Fire
Remember, supposedly there is a "big time carb problem" with this model. So better for all parties to wait for the new carb IMO. Can be had in a day or two and is a quick install.
Ashful
Minister of Fire
Assuming you mean birth of your child, and not that he's just flying in from Albuquerque... congratulations!
clemsonfor
Minister of Fire
Im 25 so i figured the sooner I have them the sooner I can kick them out. LOL just kidding on that one. he is my buddy and future outdoorsman. He loves turkeys as much as his dad. He is a big time flirt and even smacked a pretty blond clerk at Gymboree yesterday while waiting on the cell phone people. LOL THATS MY BOY!
clemsonfor
Minister of Fire
I bought my stihl when I was 22. That $450 or so I spent on the 390 was huge then. I went for the biggest homeowners saw I could get. Wanted an 440 but didn't think I could stomach the $200 more it would cost then.
I know people with 023's and 025's that have ran the chit out of them for close to 20 yrs. Still run strong. The 021-025 (210-250) is a nice homeowner saw and should last you a very long time. Don't getba sour taste yet. I've had quite a few Husqs (homeowner and Pro) and I Stihl prefer Stihl
Give the dealer a chance. Sometimes there are fluke events. Just be glad you bought a new saw and have a good 2 yr warranty. As for buying homeowner saws. The other site will tell you a used Pro saw is better, and it may be, but the model you bought is a proven one and I wouldn't mind owning one
I'd put a 12" bar on a new 250 and do a Muff mod
Make it a screamin little limber!! 
Wait it out... It will be worth it. Till then, cut as much as you can. ASAP!
Give the dealer a chance. Sometimes there are fluke events. Just be glad you bought a new saw and have a good 2 yr warranty. As for buying homeowner saws. The other site will tell you a used Pro saw is better, and it may be, but the model you bought is a proven one and I wouldn't mind owning one
I'd put a 12" bar on a new 250 and do a Muff mod Make it a screamin little limber!! Wait it out... It will be worth it. Till then, cut as much as you can. ASAP!
Ashful
Minister of Fire
I'd ... do a Muff mod
Just wait until that warranty expires, before doing so.
He might.... I would MM right away. I have a Tri port on my 460. Within months of ownership.
Again, I said "I'd"
A stock muff is easy enough to come by. If he in fact wanted to. Then just put Fac Muff back on.
- Status
Similar threads
