I am so hot about my install I don't think I need a wood stove to keep me warm this winter. I paid a factory authorized installer to put this thing in and he's not done yet....thank God I have not finished paying him yet either! Here's the issues.
1. After installing the unit, he told me go ahead and put up my rock/tile and they'd come back and install the fascia. I had a sample of the rock tile I was using sitting right there, he said the thickness isn't an issue, go ahead and install it right up to the flange and it would be covered by the fascia. Well, now the screws to hold on the facia are too short because the rock is holding the fascia off of the unit by 1/2" or so. This, I think, is the BIGGEST problem with my install. My two choices are getting a masonry disk for a side grinder and trying to trim the rock back. NOT a good option in my opinion because this is very hard rock (quartzite) and it's going to be next to impossible to make a nice cut. The second option (and probably the one I will do) is get some strips of steel and attach them to the existing spacer strips that are on the back side of the fascia with high-temp silicone and use longer screws. Is this a good, safe fix?
2. I told him several times how important it was to make sure the switch box was done properly and lined up with the existing switch box that it was going right next to. He assured me it would be perfect. Well, it's far from perfect. Now I have to lower and straighten the box, patch the drywall and try to match the paint. The sad thing is that they could have easily installed this box from the garage side of this wall without messing up my paint.
3. The three flex pipes (convection air, combustion air and chimney cooling air) are running up through the fire stop. The fire stop was installed after the pipe so instead of running the pipe through a hole in a solid piece of galvanized, they used pieces and screwed up there. This, in my opinion, is not a safe fire stop. They say they are going to seal it all up with foam. Is this acceptable? Man what a messy job it is! These guys are professionals?
4. The quadrafire is not bolted down to the floor….the hold-down brackets it was secured to the pallet with are gone.
5. If these issues are so glaringly obvious, it makes me wonder what other shortcuts they have taken….shortcuts I don’t see. This has not been a good experience at all.
thanks for any suggestions, comments, etc. I am at a loss right now.
1. After installing the unit, he told me go ahead and put up my rock/tile and they'd come back and install the fascia. I had a sample of the rock tile I was using sitting right there, he said the thickness isn't an issue, go ahead and install it right up to the flange and it would be covered by the fascia. Well, now the screws to hold on the facia are too short because the rock is holding the fascia off of the unit by 1/2" or so. This, I think, is the BIGGEST problem with my install. My two choices are getting a masonry disk for a side grinder and trying to trim the rock back. NOT a good option in my opinion because this is very hard rock (quartzite) and it's going to be next to impossible to make a nice cut. The second option (and probably the one I will do) is get some strips of steel and attach them to the existing spacer strips that are on the back side of the fascia with high-temp silicone and use longer screws. Is this a good, safe fix?
2. I told him several times how important it was to make sure the switch box was done properly and lined up with the existing switch box that it was going right next to. He assured me it would be perfect. Well, it's far from perfect. Now I have to lower and straighten the box, patch the drywall and try to match the paint. The sad thing is that they could have easily installed this box from the garage side of this wall without messing up my paint.
3. The three flex pipes (convection air, combustion air and chimney cooling air) are running up through the fire stop. The fire stop was installed after the pipe so instead of running the pipe through a hole in a solid piece of galvanized, they used pieces and screwed up there. This, in my opinion, is not a safe fire stop. They say they are going to seal it all up with foam. Is this acceptable? Man what a messy job it is! These guys are professionals?
4. The quadrafire is not bolted down to the floor….the hold-down brackets it was secured to the pallet with are gone.
5. If these issues are so glaringly obvious, it makes me wonder what other shortcuts they have taken….shortcuts I don’t see. This has not been a good experience at all.
thanks for any suggestions, comments, etc. I am at a loss right now.