The main problem with Harman is trying to get a hold of them to talk with someone other than the dealer about problems. Very frustrating.
Harman does not have a customer service. The person you talk to is your dealer.
Eric
The main problem with Harman is trying to get a hold of them to talk with someone other than the dealer about problems. Very frustrating.
Would like to hear HHT's response, although IMO it's just the nature of the beast for the most part.
As far as the clips go, on one hand, I'm thinkin why would Harman sell them if they're not effective? On the other hand, I think if they're effective, why doesn't Harman use them to begin with if it mitigates the problem.
The response would be to clean the glass daily.
Eric
I paid very high price for the XXV & the large glass was one of the features I liked. I could have gotten a Brown enameled Quadrafire Mt. Vernon AE for $800 less like my XXV. At the store the display XXV glass was clean even though the dealer said it had run for about 4 days. If I would have known of this issue I would have purchased the Quadrafire that I went to buy but I liked the feed/burn system of the Harman better. Very disappointing after paying premium price for the stove. No issues with heat output & looks of the stove.The response would be to clean the glass daily.
Eric
I feel the Somersets are burning way to dirty. I have the feed set at 4 and the temp set at 70 on room temp auto.So here are some pictures I took before cleaning my stove today. The first picture is of the glass, I been burning Somersets all week. The second picture is the burn pot and the third is the ash pan.
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Well I did the Harman test for 1" of ash...Started with 4 on feed, Stove Temp mode, High fan setting, Heat setting on 7...30 minutes later over the edge with hot coals, continued going down in feed every 30 minutes & not until I got to 2.5 on feed rate did I get a ash line about 1". Using Magic Spark pellets from Menards.Turn the feed rate up. 2.5 is to low. What kind of pellets you burning? I started at 4 and dialed it down using the 1 inch rule. It's set at a little over 3.5 with the t-stat at 73.
As far as the glass, I believe it's the brand of pellets you burn. Green teams did a black-out on my glass after 3 bags last year. Why pay 285 for that when I can get Vermonts, Northern, or Spruce Pointe for the same price and I can enjoy my fire.
It's funny because last year in our area (Michigan) Somersets were the best I'd burned. This year I got a ton when Menards had them & I burned a few broken bags & didn't think they burned as well as last year. Could have been the open bags I burned absorbed some moisture but will find out when the ton of Magic Sparks run out & I get into the Somersets. Wish we had a better choice of pellets especially those made from Pine, which you would think in Michigan we would have an abundance!I feel the Somersets are burning way to dirty. I have the feed set at 4 and the temp set at 70 on room temp auto.
Not all Harmans. The glass on my Accentra insert can go for a 2-3 weeks before it needs a cleaning.I think it is pretty much what to expect with a Harman.
/shrug
Not all Harmans. The glass on my Accentra insert can go for a 2-3 weeks before it needs a cleaning.
How are those Turmans burning? I have a Harman XXV this is my second season wit it. I tried the Turmans last year and my stove hated them. I came downstairs one morning & my stove had shut down. It was the pellets. They were way to long and formed a bridge blocking pellets to feed causing it to shut down. The Turmans got great reviews but they don't do well in my stove. The heat was nothing great. I've tried a bunch of brands that supposedly throw a bunch of heat. The only ones that make a difference has been Barefoots. My XXV loves them. As far as your glass my stove does the same thing. It doesn't matter what pellets you burn. Most stoves have a way to mess with the air intake. Harmans don't. Set in factory.
I cleaned the XXV again this Weds. and had a full ash pan again for a weeks burning. I have to set my feed around 2 or the burning pellets just push off the edge. It has been this way with all pellets I've tried with only a change of from 2 to 2.5 on feed rate. I I did try starting on Stove temp mode at a high range & the glass stayed clean for about 2 hours! At least improvement! By the patterns I see on the glass I'm just about positive it is a air wash problem with too little air getting to the dirty spots on the glass. Extended my room probe by 10' with some 18-2 thermostat wire & put into next room near Fuel Oil furnace t-stat.& that helps when running in Room temp mode.
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