my money is still on upper auger jam. just not sure if i wrote clearly enough in my first reply that it was the inner drop chute i cleared eventually.
i was a little non specific with my words. ( see second reply)
in any case, i hope ryanf get's it sorted soon.
i was so relieved when mine started working again. felt the oil heat for one blast and was reminded of how much it sucks.
* i only learned this yesterday when my dealer talked me through it on the phone. so now my dealer is one for one on service.