Screwed by manufacturer for being prepared!

  • Active since 1995, Hearth.com is THE place on the internet for free information and advice about wood stoves, pellet stoves and other energy saving equipment.

    We strive to provide opinions, articles, discussions and history related to Hearth Products and in a more general sense, energy issues.

    We promote the EFFICIENT, RESPONSIBLE, CLEAN and SAFE use of all fuels, whether renewable or fossil.
Status
Not open for further replies.
bill3rail

bill3rail

Minister of Fire
Jan 12, 2012
769
LI, NY
I ordered a complete gasket kit for my stove thinking that I will be prepared for the weekend where the stove goes cold, and parts are not readily available. The wife called me yesterday and says the house is full of smoke! She kills the stove and turns the oil burner on for heat and goes out until I get home.

I get home and clean out the stove and brush the exhaust pipes. I then added a few pounds of pellets to keep warm and went to sleep. I woke up and removed the exhaust blower and the gasket falls into pieces...No problem, I have a complete gasket kit in the basement. I go downstairs and get the gasket from the shelf check the fit and it is too big!

Now I am using the oil burner to heat the house when it is FRIGID outside. I ordered the kit and had to supply the model and serial number for the stove, I assume to ensure that the proper gaskets are supplied. The flange is about 5-3/4" outside diameter and the new gasket is 6" outside diameter!

I think this is 1/4" Lytherm gasket material, which I could not find locally to buy extra in case of emergencies!

Thanks England's Stove!
I needed to use oil for the cold days!


Bill
 
bill3rail said:
I ordered a complete gasket kit for my stove thinking that I will be prepared for the weekend where the stove goes cold, and parts are not readily available. The wife called me yesterday and says the house is full of smoke! She kills the stove and turns the oil burner on for heat and goes out until I get home.

I get home and clean out the stove and brush the exhaust pipes. I then added a few pounds of pellets to keep warm and went to sleep. I woke up and removed the exhaust blower and the gasket falls into pieces...No problem, I have a complete gasket kit in the basement. I go downstairs and get the gasket from the shelf check the fit and it is too big!

Now I am using the oil burner to heat the house when it is FRIGID outside. I ordered the kit and had to supply the model and serial number for the stove, I assume to ensure that the proper gaskets are supplied. The flange is about 5-3/4" outside diameter and the new gasket is 6" outside diameter!

I think this is 1/4" Lytherm gasket material, which I could not find locally to buy extra in case of emergencies!

Thanks England's Stove!
I needed to use oil for the cold days!


Bill
Click to expand...

No way to use RTV to seal the surfaces to get you through the cold snap? It may mean some elbow-grease to prepare for the correct gasket when you receive it, but you save the heating oil...
 
can you go to the retail outlet who sold you the unit for a gasket? Any reputable dealer who deals in the units should have one.
 
Thanks for both ideas, but I need to leave for work in 10 minutes. I will work on finding gasket material tomorrow morning.

Bill
 
Lousyweather said:
yea, but the OP wanted it for the quick fix.........still, no dealer in the area who sells em has parts?
Click to expand...

considering it's an englander which is only sold by big box stores who don't stock parts ......... even if it won't help him today , he should definately order some . he could maybe have it in his mailbox tuesday .
 
how did englander send you a combustion gasket which is too big? They use the same diameter hubs on all of their equipment. Run the stove without a gasket in a pinch, still a negative pressure area and will only suck in if it leaks.

Additionally, pellet stoves are not the answer to keeping the oil off entirely.
 
Woody1911a1 said:
considering it's an englander which is only sold by big box stores who don't stock parts ......... even if it won't help him today , he should definately order some . he could maybe have it in his mailbox tuesday .
Click to expand...

yea, I think thats what the OP was ultimately trying to do, he just had the wrong part....its a given the Big Box stores get a "pass" on service tho (knowledge, stocking parts, etc).....does that make them a "bad" stove dealer?
 
Bill. There are over seven billion people in this world. Out of all seven billion, there are zero who do not make mistakes. The good people at England Stove Works made a mistake. There was no intent to send you the wrong gasket. Therefore, despite the unfortunate set of circumstances, they did not "screw" you, they erred, and there is a big difference between the two. Do not be one of the world's perpetual "victims".
 
  • Like
Reactions: tbuff, heat seeker, 343amc and 7 others
Not trying to blast you..

But the last rung of quality control failed, when package was accepted and stored without qualifying the contents.

The last set of hands it passed before being "inventoried" was the end user.
 
  • Like
Reactions: LEES WOOD-CO
Are you positive you are using the right gasket? Is it the blower gasket or the blower motor gasket that you are replacing?

I actually used RTV on mine a couple months ago and it has been working great. We will see how much fun it is to get off at the end of the season when I replace it with a real gasket.
 
PoolGuyinCT said:
Not trying to blast you..

But the last rung of quality control failed, when package was accepted and stored without qualifying the contents.

The last set of hands it passed before being "inventoried" was the end user.
Click to expand...

How would he have failed to "qualify the contents" if it was marked as the blower gasket? Should he have taken the blower off and made sure that it fit? If it really is just a little bit to big I don't see how he would have known until he went to install it.
 
CT Pellet said:
Bill. There are over seven billion people in this world. Out of all seven billion, there are zero who do not make mistakes. The good people at England Stove Works made a mistake. There was no intent to send you the wrong gasket. Therefore, despite the unfortunate set of circumstances, they did not "screw" you, they erred, and there is a big difference between the two. Do not be one of the world's perpetual "victims".
Click to expand...
the more i read your posts, the more I like you!!!:cool: But your wrong !!! there are seven billion and one people....seven billion who make mistakes...and me!!! who is purrrrr-fect...;lol...just kidding Hey ever notice that 3 ! = !!!
 
  • Like
Reactions: Eatonpcat
bill3rail said:
I ordered a complete gasket kit for my stove thinking that I will be prepared for the weekend where the stove goes cold, and parts are not readily available. The wife called me yesterday and says the house is full of smoke! She kills the stove and turns the oil burner on for heat and goes out until I get home.

I get home and clean out the stove and brush the exhaust pipes. I then added a few pounds of pellets to keep warm and went to sleep. I woke up and removed the exhaust blower and the gasket falls into pieces...No problem, I have a complete gasket kit in the basement. I go downstairs and get the gasket from the shelf check the fit and it is too big!

Now I am using the oil burner to heat the house when it is FRIGID outside. I ordered the kit and had to supply the model and serial number for the stove, I assume to ensure that the proper gaskets are supplied. The flange is about 5-3/4" outside diameter and the new gasket is 6" outside diameter!

I think this is 1/4" Lytherm gasket material, which I could not find locally to buy extra in case of emergencies!

Thanks England's Stove!
I needed to use oil for the cold days!


Bill
Click to expand...
I keep extra lytherm gasket mat`l on hand for emergency occasions like yours. . I got my 2 sq ft off ebay cheap and it cuts easily and quickly to any shape I need.
 
Buy the flat sheet and keep it on hand, its very simple to cut.
 
bill3rail said:
I ordered a complete gasket kit for my stove thinking that I will be prepared for the weekend where the stove goes cold, and parts are not readily available. The wife called me yesterday and says the house is full of smoke! She kills the stove and turns the oil burner on for heat and goes out until I get home.

I get home and clean out the stove and brush the exhaust pipes. I then added a few pounds of pellets to keep warm and went to sleep. I woke up and removed the exhaust blower and the gasket falls into pieces...No problem, I have a complete gasket kit in the basement. I go downstairs and get the gasket from the shelf check the fit and it is too big!

Now I am using the oil burner to heat the house when it is FRIGID outside. I ordered the kit and had to supply the model and serial number for the stove, I assume to ensure that the proper gaskets are supplied. The flange is about 5-3/4" outside diameter and the new gasket is 6" outside diameter!

I think this is 1/4" Lytherm gasket material, which I could not find locally to buy extra in case of emergencies!

Thanks England's Stove!
I needed to use oil for the cold days!


Bill
Click to expand...
I think I am missing something here......the gaskets that I have replaced, one in a St.Croix Lancaster and an Englander, both used 6 inch diameter gaskets that I purchased on ebay and both fit and they stuck out a little all around the blower flange. I don't see why the 1/4 inch larger outside diameter is a problem. Do the holes line up with the bolts, could you have modified the gasket to make it work?
and if I am missing something please tell me
 
You could use some of that 3/4" flat gray woven sticky back fiberglass gasket material as a makeshift seal 'til you can get some sheet or the correct gasket. That stuff works fine in applications like that and you should be able to get it off a shelf locally somewhere.
 
Bob Sorjanen said:
....I don't see why the 1/4 inch larger outside diameter is a problem. Do the holes line up with the bolts, could you have modified the gasket to make it work?
and if I am missing something please tell me
Click to expand...

Me either. Even if the gasket was 1/4" larger, that means the overhang around the edge is only going to be 1/8".

As you said, if the holes line up, it should be useable, or the holes could be cut using a paper hole punch and a pair of scissors to trim the edges.

As for Englander "screwing" the OP for a mistake, if it was one, is being pretty harsh, IMO. Every company has mistakes made, and there are not too many that have the level of cust. service that Englander has. If the kit he bought WAS wrong, I'm sure it will be made right.

Also, hard to believe the OP doesn't have even a small amount of hi-temp silicone that could be used for now....it doesn't take much to seal that motor flange.
 
Thanks for all the ideas and feedback.
I am not the perpetual victim at all.
I try to be prepared for anything to avoid paying for more oil.
My primary heat is pellets, and I do use oil for how water, roughly 25 gallons a month in winter. <--not too shabby!

smwilliamson said:
how did englander send you a combustion gasket which is too big?
Click to expand...
I do not know!

PoolGuyinCT said:
The last set of hands it passed before being "inventoried" was the end user.
Click to expand...
In order for me to check the gasket,I would have to remove the blower, which would have left me in the same shape, NO gasket, No Pellet Heat!

rexrules said:
Are you positive you are using the right gasket? Is it the blower gasket or the blower motor gasket that you are replacing?
Click to expand...
The OD is not the problem, the holes do not line up and the ID is too wide.


Bill
 
  • Like
Reactions: iceguy4
bill3rail said:
Thanks for all the ideas and feedback.
I am not the perpetual victim at all.
I try to be prepared for anything to avoid paying for more oil.
My primary heat is pellets, and I do use oil for how water, roughly 25 gallons a month in winter. <--not too shabby!


I do not know!


In order for me to check the gasket,I would have to remove the blower, which would have left me in the same shape, NO gasket, No Pellet Heat!


The OD is not the problem, the holes do not line up and the ID is too wide.


Bill
Click to expand...
sometimes you cant win:confused:
 
bill3rail said:
Thanks for all the ideas and feedback.
I am not the perpetual victim at all.
I try to be prepared for anything to avoid paying for more oil.
My primary heat is pellets, and I do use oil for how water, roughly 25 gallons a month in winter. <--not too shabby!


I do not know!


In order for me to check the gasket,I would have to remove the blower, which would have left me in the same shape, NO gasket, No Pellet Heat!


The OD is not the problem, the holes do not line up and the ID is too wide.


Bill
Click to expand...



and I do use oil for how water, roughly 25 gallons a month in winter. <--not too shabby
Click to expand...

near as i can figure that adds up about $100.00....much more then electric hw would be... payback would be fast...
 
bill3rail said:
Thanks for all the ideas and feedback.
I am not the perpetual victim at all.
I try to be prepared for anything to avoid paying for more oil.
My primary heat is pellets, and I do use oil for how water, roughly 25 gallons a month in winter. <--not too shabby!


I do not know!


In order for me to check the gasket,I would have to remove the blower, which would have left me in the same shape, NO gasket, No Pellet Heat!


The OD is not the problem, the holes do not line up and the ID is too wide.


Bill
Click to expand...
I'll bet the wrong part was shipped, for a different stove.
 
  • Like
Reactions: Eatonpcat, will711 and smoke show
Status
Not open for further replies.

Similar threads

smalltown
Going to buy a new Quad Castile thermocouple.
Replies
4
Views
734
The Pellet Mill - Pellet and Multifuel Stoves
smalltown
smalltown
A
Installing Harman P42i-TC myself, have a few questions
Replies
3
Views
2K
The Pellet Mill - Pellet and Multifuel Stoves
azwillnj
A
O
Best routing option for OAK on new install Harman P61
Replies
2
Views
834
The Pellet Mill - Pellet and Multifuel Stoves
OnTheWay
O
L
Run Harman Accentra 52i Pellet Stove as Heat Pump aux Heat
Replies
1
Views
476
The Pellet Mill - Pellet and Multifuel Stoves
Linkur01
L
K
Wood Stove suggestions for new to me 2500 sqft house
Replies
18
Views
1K
The Hearth Room - Wood Stoves and Fireplaces
Wildflush
W
Top Bottom
Back