So we went ahead and purchased a Harman Accentra 52i pellet insert. I was debating between the Enviro and the Harman and eventually went with the Harman because of its reputation and got a really good deal on it. The stove was installed in May 2104, and we started using it this season around mid-September. I got 4 tons of Hamer pellets (via our local Southern States – statesman pellets), 1 ton of Turman pellets and a few misc ones to try.
The issues started around October when we started seeing a lot of partially burned pellets in the Ash tray, glass was turning black within 24-48 hours and it kept getting worse. So I called my dealer to find they went out if business. Great, now I am stock with a problematic stove with no warranty on the install!
So I called Harman direct and they gave me an alternate dealer: Miller Ace Hardware out of Stephens City, VA. Very nice guys - told the service manager I have a problem and need to stove and install reviewed. They came in to perform cleaning, no clue on how install of how to troubleshot a Harman stove, so we ended up cleaning the stove in November, it was very clean indeed.
I thought things were a bit better for like a week, but not really, as then they came back in force. I got a 3 blink status message two weeks ago, did a manual reset. Then again earlier this week, again anther manual reset. This morning we woke up to cold house, stove was down with now a 6 blink error (with plenty of pellets)
Called Harman again, they were not really helpful. Very sympathetic on the phone (oh, we are so sorry), but no help so far. I am under the first year warranty.
So I now called another dealer: Mace Energy Supply out of Smithsburg, MD. They will be here next week and will have to double charge me because they are over 50 miles away…great.
On my end: I tried reducing the burn rate, different pellets, etc. That made things a bit better but the issues were still there and we had reduced output. I follow the instructions on cleaning, scraping the burn pot twice a day now, cleaning the fire box (ash removal is now daily and massive); I even clean the little chamber under the burn pot (the igniter area) and vacuum it out. The rest is supposedly yearly cleaning stuff, unless I am missing something. Between the error status codes, mounds of ash and overall headache (not to talk about $$$), I am wondering if we made the right decision here.
Any suggestions from the community will be welcome. Thanks in advance.
The issues started around October when we started seeing a lot of partially burned pellets in the Ash tray, glass was turning black within 24-48 hours and it kept getting worse. So I called my dealer to find they went out if business. Great, now I am stock with a problematic stove with no warranty on the install!
So I called Harman direct and they gave me an alternate dealer: Miller Ace Hardware out of Stephens City, VA. Very nice guys - told the service manager I have a problem and need to stove and install reviewed. They came in to perform cleaning, no clue on how install of how to troubleshot a Harman stove, so we ended up cleaning the stove in November, it was very clean indeed.
I thought things were a bit better for like a week, but not really, as then they came back in force. I got a 3 blink status message two weeks ago, did a manual reset. Then again earlier this week, again anther manual reset. This morning we woke up to cold house, stove was down with now a 6 blink error (with plenty of pellets)
Called Harman again, they were not really helpful. Very sympathetic on the phone (oh, we are so sorry), but no help so far. I am under the first year warranty.
So I now called another dealer: Mace Energy Supply out of Smithsburg, MD. They will be here next week and will have to double charge me because they are over 50 miles away…great.
On my end: I tried reducing the burn rate, different pellets, etc. That made things a bit better but the issues were still there and we had reduced output. I follow the instructions on cleaning, scraping the burn pot twice a day now, cleaning the fire box (ash removal is now daily and massive); I even clean the little chamber under the burn pot (the igniter area) and vacuum it out. The rest is supposedly yearly cleaning stuff, unless I am missing something. Between the error status codes, mounds of ash and overall headache (not to talk about $$$), I am wondering if we made the right decision here.
Any suggestions from the community will be welcome. Thanks in advance.
no error lights this time, but something is very wrong here, so I shut it down as a precaution.
