Hello
Just wanted to post my experience with a Hearthstone stove specifically the Manchester 8360. Not even a month into the second winter using this stove and it quit radiating any significant heat. We got in touch with the retailer we purchased it from and they did send someone out to look at it after hounding them for a couple of weeks. Out of that experience it seems that all of the gaskets were shot. The front door, the ash drawer and the side door. That seemed odd to me so I contacted Hearthstone and posed this question to them since as I mentioned the stove wasn't even 2 years old yet. They told me that the average lifespan for the gaskets was 3-5 years, and then told me to burn some incense around the doors to check and to vacuum around the door, no comment on our experience of less than 2 years. Anyway a month later we finally got the gaskets replaced and well wouldn't you know still not working. So after 7 thousand dollars for an install I have got a nice decoration sitting on my floor. It is currently minus 40 degrees out the coldest day of the year, great day to have a fire but I can't because I bought a Hearthstone stove. In my opinion, don't be like us, don't by a Hearthstone unless you are just looking for a decoration.
Just wanted to post my experience with a Hearthstone stove specifically the Manchester 8360. Not even a month into the second winter using this stove and it quit radiating any significant heat. We got in touch with the retailer we purchased it from and they did send someone out to look at it after hounding them for a couple of weeks. Out of that experience it seems that all of the gaskets were shot. The front door, the ash drawer and the side door. That seemed odd to me so I contacted Hearthstone and posed this question to them since as I mentioned the stove wasn't even 2 years old yet. They told me that the average lifespan for the gaskets was 3-5 years, and then told me to burn some incense around the doors to check and to vacuum around the door, no comment on our experience of less than 2 years. Anyway a month later we finally got the gaskets replaced and well wouldn't you know still not working. So after 7 thousand dollars for an install I have got a nice decoration sitting on my floor. It is currently minus 40 degrees out the coldest day of the year, great day to have a fire but I can't because I bought a Hearthstone stove. In my opinion, don't be like us, don't by a Hearthstone unless you are just looking for a decoration.