New Castle Serenity and Noisy Fan

Hello , We are new to the forum .As of this fall , new to pellet stoves .Yet have watched , researched and have been Learning . This is our 3rd stove .We did not have great luck with the Englander .Auger issues ( way to many) .We then went with the Pelpro Cast Iron TSC90 , which was great for a month .We had one problem after the other with the Thermostat , fans ect .The Pelpro CS was horrible .We returned the stove . We cleaned them and cared for them as directed and more if needed .After much looking , We chose the Serenity .We will need a second one in this 2 1/2 story 1847c Old Victorian .Yet we wanted to see if some fan noise is normal .or an issue we need to deal with CS or maybe answers here .The stove seems to be running perfectly /As we learn it and play with the settings. The noise is weird . constant and changes pitch with higher setting . Its not really a whine,but an annoying pitch sound , I cant explain ( being female it reminds me of a hair blow dryer on hold ) I am not sure what Murph would call it . He is mechanically inclined and all looks good as he went over it . Just seems to change if he lightly blew on the fan LOL Any advice would be awesome . CS Isnt open until Monday . Thanks V

Thank you both for the reply .Yes we can do that . He is recording it now

Here is the sound if you can hear it. Hope this works lol

OK here is the link for youtube. I need to delete the tapatalk lol. sorry for the delay !!

Hoping it is ok to DL the video thru You Tube . Every other way limited the file size TYIA to anyone whom hears this .Maybe have some experience .We are going to try to pick up the second one tomorrow . V

johneh said:

Sounds like hi pitched harmonics
With out being there have no idea where it is
Pos Fan or sheet metal vibration

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I hope its not the fan .Maybe just sheet metal .He can check this , We will call Ardisam tomorrow morning in case HA .Hoping to hear from others ,when they get time .Maybe Deezl had this issue as stated above .Things usually happen on the weekend .Sunday is a rest easy day .We still haven't gotten one . The house is FUN but lots of work . Heating it is ACKKK. I am thinking It definitely sounds like high pitched harmonics You can hear it upstairs far away in this Old beauty LOL TY for the Reply V

rich2500 said:

From what I can hear it don't sound normal, have you pulled the side panels off the stove and looked for anything obvious, Other then that since the stove is under warranty I would call Ardisam, they could then hear the noise over the phone and probably send you a new fan.

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I pulled the panels and looked around. Didn't see anything touching or loose. I can pull the fan and shroud and see if anything is out of place. Thank you and I will keep you posted!!

Deezl Smoke said:

Unfortunately the sound did not come thru on my computer. The video os good, just cant seem to get the sound. I'll try again later and see if it comes thru after refreshing the page or something.

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Did you get the youtube link? the tapatalk didn't go through. At the end of the video it gets really loud. Thats the best part I know that the noise is very clear. Thank you for all the help!! Greatly appreciated

rich2500 said:

If your gonna pull the fan, might as well put a drop or 2 of oil on the bushings to see if it changes anything.Just pop the rubber grommets out of the end fan housing apply the oil and pop the grommets back in.

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I have trusty 3in1 oil lol. It is getting ready to shutdown soon. I will get it then and see what happens. Thanks! Do you vacuum your stove everyday?

Vand M said:

I have trusty 3in1 oil lol. It is getting ready to shutdown soon. I will get it then and see what happens. Thanks! Do you vacuum your stove everyday?

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We sure will .Love the idea of the easier way to clean this stove .We have access to some local pellet s .A new mill Kingdom Biofuel .So far they have been great . Super low fines and very little ash .Of course we like the hammers on real cold days LOL Its frustrating we cannot find some soft pellet or mixes .We wanted to try those . TY AGAIN . V and Murph

rich2500 said:

Yep I know all about kingdom bio fuels, haven't burned any pellets out of their mill yet but burned their labeled pellets. Also bought my Ravelli stove from them at a great price.

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Really . They seem to be really nice people to deal with . .We were almost going to buy our 2 stoves from them. Cost was a factor then .As we discovered we needed so much insulation in this attic .All floor was pre laid many years ago . It all was took up insulated and replaced .Murph did this chore by himself . HA . How do you like the Ravelli? If we ever move one of the serenity's to the basement .We were considering Getting one for the LR .That old chimney needs top repair before we can exit from it with pipe. Its also nearly 28 ft high with an old witches bend in it LOL Sheesh we have 2 many questions for you all . If the fan is not functioning properly, can it affect the heat output .Although the stove seems to run good .We have the thermostat on 78 .We are still tinkering we ran some manual last night .It doesnt seem to be throwing the heat some get .If the fan can affect this and its replaced or fixed .Be great . Could be the old house sucks heat we do have an OAK installed .

Deezl Smoke said:

That time I could hear it. It is not normal. You wont see anything loose I'm gunna bet. But if you have something with a rubber handle, like a small hammer or the like, touch the fan shrouding tin and see if it changes the sound.

Though I will say that sound is to me more like an air noise than a tin work noise. Still, when touching the tin work, see if it changes pitch or goes away etc.

This type of fan can be fussy about clearances to the shrouding. These fans do not take air into the center and force it thru the blades like a box fan in the house would do. These fans work more on creating a directional current between the blades and the shroud which pull air in where the blade cage meats the end of the open shroud. So even a strip of duct tape along the shroud edge will make a difference.

Do you have any pictures of the fan?

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Let me get him back in here to do that ..Its just shutting down now . So glad you could hear it this time ! TY Be back with some pics .

Deezl Smoke said:

That time I could hear it. It is not normal. You wont see anything loose I'm gunna bet. But if you have something with a rubber handle, like a small hammer or the like, touch the fan shrouding tin and see if it changes the sound.

Though I will say that sound is to me more like an air noise than a tin work noise. Still, when touching the tin work, see if it changes pitch or goes away etc.

This type of fan can be fussy about clearances to the shrouding. These fans do not take air into the center and force it thru the blades like a box fan in the house would do. These fans work more on creating a directional current between the blades and the shroud which pull air in where the blade cage meats the end of the open shroud. So even a strip of duct tape along the shroud edge will make a difference.

Do you have any pictures of the fan?

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rich2500 said:

They are great people at Kingdom, Do I like my Ravelli, yes but after having both stoves I would never spend the extra money for the Ravelli again, both stoves perform equally but the Serenity is so much easier to clean.Its gonna take you a bit to learn the adjustments on the Serenity but it will crank out heat once it's dialed in.If the fan isn't running at proper speed yes it could affect heat output.

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Awesome ! The amount of money they cost is WOW even on a deal . We are going to keep these Serenity's and get the kinks out . He is taking some pics now and a little video .He took the side panel off and then we got tin rattle from the back Doing the things Deezl suggested . The pitch is changing a little when he touches the shrouding .We can get this .Get a call in tomorrow to Ardisam Will be posting what he finds soon pics and vid ..You all are fantastic .Hopefully we can be of help some times .We know wood stoves real well . New thing here GREAT. We felt the fan wasnt running at full steam :ucky the real cold weather will not be back till a week or so .Just windy rain . HATE so much wind .We call this Place the House On WINDY HILL Mini manor its about 1800 sq ft . HA