I have been playing with settings and different pellelts for about 2 weeks. I just don't seem to be getting the heat out of my TimberRidge model 55-TRP10 (PDVC) that I see others posting about. Using a meat thermometer 1-2" from the heat output at the front of the stove ( the left side facing the stove) I have never seen a temperature above 150 when I have the settings up to 8-8, and at the lower settings of 5-5 doesn't get to 100. I have cleaned all the ashes out, removed the baffle plate vac'd out and replaced the plate hanging on back wall. This is a refurbished stove with only about a dozen bags of pellets burned. Basement install with adapter out of stove to T, up 4.5' to 90 L then horizontal 3' to horizontal end cap. OAK is 3" pipe with same configuration as the vent. Am I missing something or am I to the point where I call Englander tech support?