fossil said:Resiburner said:I feel it would be unfair and borderline sleazy to purchase a brand new, top of the line machine from someone else and then expect him to service it if something goes wrong.
Thanks Bobbin, I think you hit it right on the head
I'll let my wife know she's unfair and borderline sleazy. A very nice sewing machine that she bought from a shop she liked a few years back when we lived in Virginia stopped working a few months ago here in our new home in Oregon. She did not take that machine back to the shop from which she purchased it, but found a shop here in Bend with really nice folks who were more than happy to fix it for her, even though she hadn't bought it from them. Runs like a top again, now...and they know they've got a new customer (one with 4 sewing machines :ahhh: ). Things are often not quite as simple as absolute statements make them out to be. It depends. Rick
no fossil, the spouse isnt unfair or sleazy ( especially sleazy (just in case she reads this)) :cheese: its a different story when you move (especially across country) and need service , versus buying online and expecting a local (whom you could have bought from but didnt due to a few bucks) dealer to sevice the unit as if you bought it from him. OTOH, the local dealer who wasnt bound by contract with you to service your wife's unit earned himself a long term customer by doing the right thing. which brings up my point, now had you lived in the bend area and shopped their store then bought online , would you have been comfortable in going to them for service? probably not , though being nice folks they may still have helped you out and made you a future customer by doing so anyway. the thing that bums me is that some folks would do just that , buy at a discount online the when they need a hand go to the local and literally EXPECT the dealer to service the thing, which is i believe the point the OP is making , and a valid one it can be in that circumstance.